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Apple 9L0-415 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Network Configuration | - Network setup and connectivity - Network troubleshooting and diagnostics |
| Installation and Configuration | - Initial system setup and installation process - System preferences and basic configuration |
| Peripherals and Printing | - Peripheral device management - Printer setup and configuration |
| User Accounts and File Systems | - File system structure and storage management - User account management and permissions |
| System Troubleshooting and Maintenance | - Performance optimization and maintenance tasks - System diagnostics and repair tools |
| Applications and Processes | - Application installation, management, and troubleshooting - Process monitoring and activity management |
Apple OS X Support Essentials 10.9 Sample Questions:
What's AirDrop, and how do you know if a specific Mac supports it?
- A. Archive files are much simpler to create in the Finder and are compatible with third-party operating systems. Disk images are more difficult to create and manage, but they offer greater flexibility. Primarily, disk images can be easily modified and converted. However, OS X style disk images aren't compatible with third-party operating systems.
- B. The DNS service is used to translate host names to IP addresses via forward lookups and translate IP addresses to host names via reverse lookups. DNS is architected as a hierarchy of worldwide domain servers. Local DNS servers provide name resolution and possibly host names for local clients. These local DNS servers connect to DNS servers higher in the DNS hierarchy to resolve both unknown host names and host local domain names.
- C. AirDrop provides a quick and easy method to share files locally via Wi-Fi. AirDrop creates a secure peer-to-peer network between local devices. You can verify that a Mac supports AirDrop from the Finder Go menu.
- D. Any account password reset process won't change any keychain passwords. Therefore, the user's keychains won't automatically open when the user logs in with her new password. The user will have to manually change her keychain passwords using the Keychain Access utility.
In OS X Mountain Lion, which TWO types of file service hosts can you browse in the Network folder?(Select 2)
- A. SMB
- B. WebDAV
- C. FTP
- D. DFS
- E. AFP
You are unable to connect to a web server from your OS X Mountain Lion computer. How can traceroute help you troubleshoot this issue?
- A. Traceroute can determine if the web server is configured correctly.
- B. Traceroute can determine if the DNS server is configured correctly.
- C. Traceroute can determine if each of the reachable routers between your computer and the web server are responsive.
- D. Traceroute can determine if the server that the web service is running on has a firewall.
HOTSPOT
In the screenshot below, click the icon of the OS X Mountain Lion System Preferences pane where you can disable the feature that restores windows when apps are reopened.
What's the locked file flag?
- A. The system keeps applications from interfering with one another by segregating their memory usage using protected memory. Mac computers with 64-bit-capable processors allow processes to run in 64-bit mode, which allows them to individually access more than 4 GB of memory.
- B. The Disk Utility Repair Permissions feature repairs only the ownership and permissions for items installed by Apple. However, this may resolve issues with third-party products.
- C. The OS X built-in firewall inspects each incoming networkconnection to determine if it's allowed. Connections areallowed or denied on a per-application basis.
- D. The locked file flag prevents anyone, including the item's owner, from editing an item. Only the item's owner can unlock the item to then allow modification.
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