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Apple 9L0-415 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Administration and Maintenance | |
| Topic 2: Network Configuration and Services | |
| Topic 3: Applications and Processes Management | |
| Topic 4: Troubleshooting and Support Techniques | |
| Topic 5: User Accounts and File Systems | |
| Topic 6: Installation and Configuration of OS X 10.9 |
Apple OS X Support Essentials 10.9 Sample Questions:
What's a network location? Who can access network locations?
- A. A network location is a saved state of Network preferences that contains all network interface settings. Only administrators can define network locations, but if more than one location exists, all users can switch between the various network locations via the Apple menu.
- B. A protocol is a set of rules used to describe a specific type of network communication. Protocols are necessary for separate network devices to communicate properly. Finally, a network service (as it pertains to Network preferences) is the collection of settings that define a network connection.
- C. The Archive option in the Finder creates compressed zip archive files. An interface is any channel through which network data can flow. Hardware network interfaces are defined by physical network connections, and virtual network interfaces are logical network connections that ride on top of hardware network connections.
- D. The OS X Mavericks installer can be downloaded from the Mac App Store for free.
Correct Answer: A 🗳️
If you did not store the recovery key with Apple, and you lose the FileVault-enabled account passwords AND the recovery key, there is no way to recover user data on a FileVault-encrypted volume.
- A. True
- B. False
Correct Answer: A 🗳️
In OS X Mountain Lion, where do most applications that are NOT sandboxed store their user-specific preferences?
- A. In application-specific preferences files in ~/Library/Preferences/
- B. In a preferences database file in /Library/
- C. In a preferences database file in ~/Library/
- D. In .DS_Store files, at the root level of ~/
Correct Answer: A 🗳️
You want to delete several applications by dragging them to the Trash. What fact should you be aware of?
- A. User data for apps purchased in the Mac App Store will also be deleted when the app is dragged to the Trash.
- B. Some applications install files outside the Applications folder, so dragging an app to the Trash may not remove all of its files.
- C. Apps purchased in the Mac App Store cannot be dragged to the Trash.
- D. You must restart the Mac in order to permanently delete applications from the Trash.
Correct Answer: B 🗳️
Where are the keychain files stored?
- A. A Safe Boot performs the following permanent actions:attempting to repair the system
volume structure, deleting system KEXT caches, and deleting font caches. - B. Spotlight metadata index databases are stored at the root of every volume in a
/.Spotlight-V100 folder. However, a Legacy FileVault user's database is stored in his
encrypted home folder. And the Mail application maintains its own database ineach user's
home folder at ~/Library/Mail/V2/MailData/Envelope Index. Spotlight plug-ins can be
located in any ofthe Library folders in a folder named Spotlight. - C. The master password is used to reset local account passwords.
- D. Each user starts with a login keychain saved at /Users/<username>/Library/Keychain/
login.keychain and a Local
Items/iCloud keychain saved in the /Users/<username>/Library/Keychains/<UUID> folder.
Administrative users can manage systemwide authentication assets with the
/Library/Keychain/System.keychain. Finally, Apple maintains several items in
/System/Library/Keychains/ for OS X system use.
Correct Answer: D 🗳️
Bancroft 
Burnell 
Wright 
Selena 
Enoch 
Raymond 
Algernon 
Kim 
Isaac 
Hunter 
Irma 
Duncan 
Ula 
Julian 
