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Salesforce Certified B2C Solution Architect Sample Questions:

1. A financial services company wants to implement Service Cloud and Marketing Cloud. A number of profile attributes required for personalization in Marketing Cloud were identified as personally identifiable information (PII) and are too sensitive to be stored in Salesforce.
Tokenized Sending was presented as a way to address these concerns.
Which two implications should a Solution Architect consider if Marketing Cloud Connect is to be used for cloud integration?
Choose 2 answers

A) All emails will need to be sent through Marketing Cloud or Marketing Cloud Connect to avoid disruptions
B) The synchronized data extensions will include the token and all PII attributes
C) The token with all supporting attributes will need to be stored in Service Cloud
D) The standard email address field for contacts and leads needs to be populated with a token

2. Universal Containers (UC) uses B2C Commerce, Marketing Cloud, and Salesforce OMS for their online sales capabilities. Given recent logistics constraints and challenges, many customers are asking UC for the ability to make their purchases online but pick them up at a local store or location (BOPIS).
Which consideration should a Solution Architect keep in mind when designing a solution for UC that would allow for this functionality?

A) Manage B2C Commerce geolocation data for stores on an order by order basis.
B) Manage inventory data inside of Salesforce OMS so it is easier to parse by store.
C) Marketing Cloud Mobile Push is required for this solution and must be enabled.
D) Manage inventory data inside of B2C Commerce so it is easier to parse by store.

3. Universal Containers has been using Service Cloud and recently decided to implement Marketing Cloud.
There are many data quality issues in Service Cloud like duplicates and incomplete email addresses. They want to use Marketing Cloud to send personalized communications.
Which two recommendations should a Solution Architect make when suggesting a migration strategy from an existing Service Cloud implementation to a new Marketing Cloud one?
Choose 2 answers

A) Build a custom connector between Service Cloud and Marketing Cloud that will remove the duplicates.
B) Fix the data quality issues in Service Cloud before migrating to Marketing Cloud.
C) Map Contact, Lead, and Account objects within Marketing Cloud to enable personalization.
D) Use Customer Data Platform (CDP) to synchronize data between Service Cloud and Marketing Cloud.

4. A customer service team raised a new business requirement that requires a multi-cloud solution design between B2C Commerce, Service Cloud, and Marketing Cloud. A Solution Architect has been hired to lead the design of the multi-cloud solution.
Which two actions should the Solution Architect take to accurately capture requirements and deliver the solution overview?
Choose 2 answers

A) Conduct discovery workshops and upon completion present the solution back to the design authority or executive stakeholders to validate the solution.
B) Include functional subject matter experts and technical resources across multiple discovery workshops, grouped by business function to ensure all requirements are captured.
C) Conduct discovery workshops to create a user acceptance testing document and invite business owners, each cloud technical architect, and implementation development team.
D) Include the customer service team so that they can provide detailed user stories prior to the discovery workshops.

5. A company currently provides service to its customers using a call center and spreadsheets, Because of the lack of systems, there is no ability to track how successful agents are. In addition, the ordering system cannot be easily accessed by service agents, costing valuable time and hurting customer satisfaction.
What should a Solution Architect say to convince the company to shift to a connected B2C Solution approach?

A) Agents' success rates will be better measured after helping the company define ROI KPIs together.
B) Agents will have easy access to customer data to provide a better service experience when customers call in.
C) Agents will have a better interface using Service Cloud and B2C Commerce with Heroku.
D) Agents can utilize SSO to launch an 'Order on Behalf of' storefront experience within the B2C Commerce UI.

Solutions: