Peoplecert CMS7 Deutsch : ITIL V3 Foundation (CMS7 Deutsch Version)

  • Exam Code: CMS7-Deutsch
  • Exam Name: ITIL V3 Foundation (CMS7 Deutsch Version)
  • Updated: Aug 31, 2026
  • Q & A: 370 Questions and Answers

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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

SectionObjectives
ITIL Service Lifecycle- Service Strategy
  • 1. Service portfolio concepts
    • 2. Strategy management for IT services
      - Continual Service Improvement
      • 1. CSI model and metrics
        - Service Design
        • 1. Design coordination and processes
          • 2. Service level management
            - Service Transition
            • 1. Release and deployment management
              • 2. Change management
                - Service Operation
                • 1. Event management
                  • 2. Incident management
                    • 3. Problem management
                      Key ITIL Functions and Roles- Technical management
                      - Application management
                      - Service desk
                      Service Management as a Practice- Concepts of service and value creation
                      - Stakeholders and value co-creation

                      Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

                      Question 1

                      Welche der folgenden Hauptziele verfolgt Incident Management? Wählen Sie alle zutreffenden

                      A. Der normale Servicebetrieb wird so schnell wie möglich wiederhergestellt
                      B. Minimierung nachteiliger Auswirkungen auf den Geschäftsbetrieb
                      C. Zum automatischen Erkennen von Diensten, die Ereignisse betreffen


                      Question 2

                      Welche der folgenden Aktivitäten wird von der Zugriffsverwaltung ausgeführt?

                      A. Verwalten des Zugriffs auf den Service Desk
                      B. Verwalten des Zugriffs auf Computerräume und andere sichere Standorte
                      C. Bereitstellung physischer Sicherheit für Mitarbeiter-Rechenzentren und andere Gebäude
                      D. Verwalten der Rechte zur Verwendung eines Dienstes oder einer Gruppe von Diensten


                      Question 3

                      Ein Service Level Agreement ist?

                      A. Der Teil eines Vertrags, der die Verantwortlichkeiten jeder Partei festlegt
                      B. Eine Vereinbarung zwischen dem Dienstanbieter und einer internen Organisation
                      C. Eine Vereinbarung zwischen dem Dienstanbieter und seinem Kunden
                      D. Eine Vereinbarung zwischen einem Dienstleister und einem externen Lieferanten


                      Question 4

                      Welches der folgenden Elemente kann am BESTEN als "projizierendes Tool zur Entscheidungsunterstützung und Planung" bezeichnet werden?
                      die wahrscheinlichen Folgen einer geschäftlichen Handlung "?

                      A. Ein Problemmodell
                      B. Ein Service Improvement Plan (SIP)
                      C. Änderungsanforderung (RFC)
                      D. Ein Business Case


                      Question 5

                      In welchem Dokument würden Sie eine Übersicht über die tatsächlichen Serviceleistungen im Vergleich zu den Zielen erwarten?

                      A. Kapazitätsplan
                      B. Operational Level Agreement (OLA)
                      C. Service Level Agreement (SLA)
                      D. SLA-Überwachungstabelle (SLAM)


                      Solutions:

                      Question 1
                      Answer: B
                      Question 2
                      Answer: D
                      Question 3
                      Answer: C
                      Question 4
                      Answer: D
                      Question 5
                      Answer: D

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