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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Lifecycle | - Service Transition - Service Operation - Service Design - Continual Service Improvement - Service Strategy |
| Topic 2: Service Management as a Practice | - Definition of services and customers - Role of service management - Concept of best practices in service management |
| Topic 3: Processes and Functions | - Key ITIL processes and their purposes - Functions such as service desk, technical management |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
Welches ist die RICHTIGE Liste für die drei Ebenen eines mehrstufigen Service Level Agreements (SLA)?
- A. Unternehmen, Kunde, Technologie
- B. Service, Benutzer, IT
- C. Technologie, Kunde, Benutzer
- D. Unternehmen, Kunde, Service
Correct Answer: D 🗳️
Was ist die BESTE Definition eines Konfigurationselements (Configuration Item, CI)?
- A. Vom Service Desk aufgezeichnete Informationen, wenn ein Vorfall gemeldet wird
- B. Ein Asset, eine Servicekomponente oder ein anderes Element, das bzw. das der Kontrolle von Configuration Management unterliegt
- C. Eine Sammlung von Informationen zur Beschreibung eines Hardware- oder Softwareelements
- D. Ein Hardware- oder Softwareelement, das in der Asset-Datenbank registriert ist
Correct Answer: B 🗳️
Für welches der folgenden Elemente sollte ein Service Design Package erstellt werden?
1.Ein neuer IT-Service
2.Eine wesentliche Änderung an einem IT-Service
3.Notfalländerung an einem IT-Service
4.Ein IT-Service-Rücktritt
- A. nur 1, 3 und 4
- B. nur 1, 2 und 3
- C. nur 1, 2 und 4
- D. Alle oben genannten
Correct Answer: C 🗳️
Das Hauptziel des Service Level Managements ist:
- A. Ausführen der Service Operations-Aktivitäten, die zur Unterstützung der aktuellen IT-Services erforderlich sind
- B. Sicherstellen, dass genügend Kapazität zur Verfügung steht, um die vereinbarte Leistung zu erbringen
- C. Zum Erstellen und Auffüllen eines Servicekatalogs
- D. Sicherstellen, dass für alle aktuellen IT-Services ein vereinbarter IT-Service-Level bereitgestellt wird
Correct Answer: D 🗳️
Wer ist für die regelmäßige Überprüfung und Risikoanalyse aller Lieferungen und Verträge verantwortlich?
- A. Der Service Level Manager
- B. Der Service Catalog Manager
- C. Der IT Service Continuity Manager
- D. Der Lieferantenmanager
Correct Answer: D 🗳️
