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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers is deploying Field ServiceLightning in Europe, where pricing varies by country.
What Price Book structure is recommended?

A) Utilize a custom Price Book with pricing rules applied.
B) Utilize the standard Price Book with pricing rules applied.
C) Utilize a standard Price Book specific to each country.
D) Utilize a custom Price Book specific to each country.

2. Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation?

A) The Preferred Resource service objective is ignored for active Crew Members.
B) Capacity-based scheduling is supportedfor Service Crews.
C) Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
D) A service resource can only be 2 member of 2 single Crew

3. Universal Containers performs service on field assets that require asequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers

A) Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.
B) Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
C) Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
D) Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.

4. UniversalContainers (UC) wants to deploy Knowledge to its field team,
How should UC ensure its Technicians can access Knowledge Articles offline?

A) Write a workflow that associates Articles to Work Orders based on a pickiist on the jork Order.
B) Create a custom mobile app that syncs articles based on Service Appointment assignments
C) Use Work Types to assign associated Articles to Work Orders.
D) Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.

5. Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should aConsultant recommend implementing this process?

A) Create two Service Appointments, set the Related Service Appointment and Time Dependency.
B) Create one Service Appointment and schedule it to two different Resources.
C) Create two Service Appointments and schedule them to the same Resource.
D) Create one Service Appointment with the total duration of the two jobs and assign two Resources.

Solutions: