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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuring Maintenance Plans | 5% | - Design and implement maintenance plans - Schedule recurring work |
| Topic 2: Managing Resources | 16% | - Configure service territories and membership - Manage time sheets, operating hours, and skills - Set up and manage crews and resource types - Understand license types and deployment |
| Topic 3: Managing Assets | 5% | - Maintain assets and asset relationships - Track asset history and maintenance |
| Topic 4: Configuring Mobility | 10% | - Enable mobile workflows and sign-off processes - Configure Field Service mobile app settings - Distinguish mobile app capabilities |
| Topic 5: Permissions and Sharing | 5% | - Manage territory visibility and sharing rules - Configure permission sets and access |
| Topic 6: Managing Scheduling and Optimization | 28% | - Configure scheduling policies and optimization rules - Manage service appointment lifecycle and assignment - Set up operating hours and availability - Use dispatcher console and scheduling tools |
| Topic 7: Managing Work Orders | 23% | - Configure work order processes, types, and parameters - Manage work order lifecycle, line items, and milestones - Relate work orders, service appointments, and products |
| Topic 8: Managing Inventory | 8% | - Manage products, consumption, and returns - Select inventory and price book models |
Salesforce Certified Field Service Consultant Sample Questions:
1. Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answers
A) Gantt
B) Appointment List
C) Gantt Map
D) Color Palettes
2. Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?
A) Create a custom report.
B) Use the standard Service Report
C) Create a Process Builder to generate a report.
D) Use the standard Work Order email template.
3. Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app.
Which configuration steps should a consultant take to meet this requirement?
A) add the work orderline items related list of the work order page layout and assign thelayout to the technician 's profile.
B) create a report chart that summarizes work order line items and add a link to theservice appointment layout.
C) create a custom lightning component that displays work order progress and deploy itto technicians through the field lightning mobile app.
D) create a custom visual force page and add an external link in the field servicelightning mobile app to view the page in the mobile browser.
4. Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot theissue.
What is preventing the drip feed from triggering?
A) The appointment status is going from Scheduled to Completed.
B) The status on completed appointments can only be Canceled, Completed, or Cannot Complete.
C) Other scheduled jobs are dispatching appointments and exceeding the drip feed value.
D) The default drip feed setting is overriding the drip feed rate on a service territory.
5. Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.
Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?
Choose 2 answers
A) Add the preferred resource service objective to the scheduling policy.
B) Create a child work order for maintenance on the original installation work order.
C) Add the technician as the required resource on the service appointment.
D) Add the technician as a preferred resource on the account record.
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: A,D |
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