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HP HP2-N31 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Selling and Qualification Process | 20% | - Positioning and closing strategies - Identifying opportunities and customer personas - Discovery and qualification questions |
| Customer Challenges and Solution Alignment | 25% | - Business and IT operational challenges - Mapping challenges to BSM capabilities - ROI and business benefit communication |
| HP BSM Overview and Value Proposition | 25% | - Business Service Management concepts - Value propositions for IT executives and stakeholders - HP BSM architecture and components - Competitive differentiators |
| BSM Solution Areas | 30% | - Application Performance Management - Operations Bridge and integration - Systems and Infrastructure Management - Service Intelligence and Analytics - Network Management |
HP Selling HP BSM Solutions Sample Questions:
Which key customer persona is most likely involved in Network Management?
- A. Chief Financial Officer
- B. VP of Marketing
- C. Line of Business Director
- D. Director of Network Operations
Correct Answer: D 🗳️
Which statement best links a customer problem to a solution capability for the entire BSM solution?
- A. Problem: the inability to capture and consolidate infrastructure and application events in real time Solution: HP Run-time Service Model (RTSM)
- B. Problem: determining which events matter and which are just "noise" Solution: Operations Manager (i)
- C. Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
- D. Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)
Correct Answer: A 🗳️
Where would you find license SKU and pricing information for HP BSM Systems Management?
- A. Pricing Guides on HP Partner Central
- B. BSM datasheets
- C. Sales Awareness Webinars
- D. HP WW Product Promotions (link)
Correct Answer: A 🗳️
Which capabilities of the BSM Systems Management solution help customers achieve their goals? (Select two.)
- A. cross-domain event tracking and management capability
- B. streamlines processes through runbook automation
- C. business process testing and reporting
- D. real user monitoring
- E. intelligent agent and agentless monitoring integration adapters
Correct Answer: A,E 🗳️
Which capabilities of the BSM Application Performance Management solution help customers achieve their goals? (Select two.)
- A. cross-domain event tracking and management capability
- B. business process testing and reporting
- C. end-to-end business process monitoring
- D. real user monitoring
- E. reduced costs through tool consolidation
Correct Answer: B,D 🗳️
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