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HP Selling HP BSM Solutions Sample Questions:

1. Which key customer persona is most likely associated with and involved in Application Performance management?

A) Chief Marketing Officer
B) Senior Project Manager
C) Director of Operations
D) Quality Assurance Director

2. What are the primary key differentiators for BSM 9.1 that set HP apart from its competitors? (Select two.)

A) Service Intelligence Suite (SI)
B) Key Performance Indicators (KPI)
C) Business Process Monitoring (BPM)
D) Run-time Service Model (RTSM)
E) Heads-up Display Monitoring (HUDM)

3. Where would you find license SKU and pricing information for HP BSM Systems Management?

A) Pricing Guides on HP Partner Central
B) BSM datasheets
C) Sales Awareness Webinars
D) HP WW Product Promotions (link)

4. Which question is best used to qualify a Systems Management opportunity?

A) How do you handle Quality Assurance test management?
B) Are you looking to adapt to new initiatives like Cloud Computing?
C) How often do customers complain about an application response time?
D) How often does one team work on a problem and then realize another team worked on the same issue?

5. Which customer challenge does BSM Systems management most specifically address?

A) need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)
B) inability to provide a holistic and cross-domain view of their entire IT infrastructure
C) need to develop a multi-screen monitoring view of the cross-domain infrastructure
D) inability to detect the root-cause of an application problem

Solutions: