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EXIN ITIL 4 Foundation Sample Questions:

1. What is used as a tool to help define and measure performance?

A) An incident record
B) A change schedule
C) A service level agreement
D) A continual improvement register

2. How is a 'continual improvement register' used?

A) To authorize changes to implement improvement initiatives
B) To provide a structured approach to implementing improvements
C) To record requests for provision of a resource or service
D) To organize past, present, and future improvement ideas

3. Which is considered by the 'partners and suppliers' dimension?

A) Defining controls and procedures
B) Using formal roles and responsibilities
C) Using artificial intelligence
D) Working with an integrator to manage relationships

4. Which value chain activity is concerned with the availability of service components?

A) Design and transition
B) Plan
C) Obtain/build
D) Deliver and support

5. Which statement about value creating activities is CORRECT?

A) A value stream is an operating model for creating value through products and services
B) Organizations should ensure that each value stream is applicable to many scenarios
C) Service value chain activities have pre-determined dependencies on ITIL practices
D) Each value stream should be designed with a specific combination of service value chain activities

Solutions: