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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which is NOT a component of the service value system?

A) Continual improvement
B) Opportunity and demand
C) The service value chain
D) Governance

2. Which guiding principle focuses on reducing costs and human errors?

A) Think and work holistically
B) Collaborate and promote visibility
C) Optimize and automate
D) Focus on value

3. Which term relates to service levels aligned with the needs of service consumers?

A) Cost
B) Warranty
C) Service management
D) Utility

4. Which can act as an operating model for an organization?

A) The four dimensions of service management
B) Continual improvement
C) The ITIL guiding principles
D) The service value chain

5. What is the customer of a service responsible for?

A) Defining the requirements for the service
B) Using the service
C) Authorizing the budget for the service
D) Provisioning the service

Solutions: