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Microsoft MB2-185 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Workflow and Business Rules | 15% | - Automating business processes - Designing and activating workflow rules |
| Topic 2: Microsoft CRM Architecture | 20% | - Platform and database layers - Metadata and security model |
| Topic 3: Deployment and Maintenance | 20% | - Troubleshooting customization issues - Exporting and importing customizations - Publishing changes |
| Topic 4: User Interface Customization | 20% | - Customizing navigation and site map - Creating custom fields and picklists - Modifying forms and views |
| Topic 5: Entity and Attribute Customization | 25% | - Creating and modifying entities - Defining attributes and data types - Relationships between entities |
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