Microsoft CRM Customization v.1.2 : MB2-185

  • Exam Code: MB2-185
  • Exam Name: Microsoft CRM Customization v.1.2
  • Updated: Aug 06, 2026
  • Q & A: 154 Questions and Answers

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Microsoft MB2-185 Exam Syllabus Topics:

SectionObjectives
Solutions and Deployment- Solution management
  • 1. Packaging and deployment concepts
    • 2. Managed vs unmanaged solutions
      Business Process Automation- Workflows
      • 1. Workflow rules and logic
        • 2. Business process flows (legacy CRM concepts)
          Customization and Configuration- Entity customization
          • 1. Fields and data types
            • 2. Relationships (1:N, N:N)
              • 3. Forms and form customization
                - System configuration
                • 1. Business units and teams
                  • 2. Security roles and privileges
                    Microsoft Dynamics CRM Platform Fundamentals- CRM architecture and components
                    • 1. System vs custom entities
                      • 2. Core CRM entities and data model
                        Data Management- Data import and export
                        • 1. Duplicate detection
                          • 2. Data migration tools

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