Handling Calling, Chat, and Meetings
- Handling phone numbers: this requires the individuals’ skills in giving recommendations regarding a PSTN connectivity solution depending on business needs; ordering phone numbers; handling service numbers; adding, replacing, or removing an emergency address for your enterprise; assigning, replacing, or removing a phone number for a user; handling voice settings for users; customizing dynamic emergency calling.
- Handling Phone System: here you need to show your expertise in handling resource accounts; designing and customizing call queues; developing and customizing auto attendants; handling call park policies; handling calling policies; handling caller ID policies; interpreting the Direct Routing health dashboard.
- Handling meeting experiences: the test takers need to prove that they are conversant with customizing meeting settings; designing and handling meeting policies; customizing settings for live events; designing and handling policies for live events; customizing conference bridge settings.
- Handling chat and cooperation experiences: this includes customizing messaging policies; handling external access; managing channels for a team; handling private channel creation policies; handling email integration; customizing external access for OneDrive for Business and SharePoint; handling Cloud file storage options for cooperation.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-700
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For more info read reference:
microsoft learning site Microsoft Teams PowerShell documentation Microsoft Teams technical documentation
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Microsoft MS-700 Korean Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Manage and troubleshoot Microsoft Teams | - Analyze usage and health using admin tools - Resolve issues with Teams client and services - Monitor and troubleshoot Teams environments |
| Manage chat, teams, channels, and apps | - Manage team lifecycle and membership - Manage apps and app policies in Teams - Configure messaging policies and settings |
| Plan and configure a Microsoft Teams environment | - Configure tenant-wide and Teams settings - Plan and configure network settings for Teams - Plan and manage Teams governance and lifecycle |
| Manage meetings and calling in Microsoft Teams | - Configure meeting policies and settings - Manage audio, video, and conferencing policies - Configure voice and calling features |



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