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Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next-Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.
Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?

A) Interaction history
B) Call intent detection
C) Offers ranking
D) Dispute handling strategy

2. U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. The business intends to use the same action flow template with the desired flow pattern for all the credit card actions.
What do you configure to implement this requirement?

A) Email treatment
B) Output template
C) File template
D) Dynamic template

3. HOTSPOT
U+ Bank's marketing department currently promotes various credit card offers by sending emails to qualified customers. The bank wants to limit the number of offers that customers can receive over a given period of time.
In the Answer Area, select the correct artifact you use to implement each requirement.

4. HOTSPOT
In the Answer Area, select the correct engagement policy for each condition.

5. U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website. The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer is presented on the website with the same offer five times in the last 14 days, do not show the same offer to that customer for the next 10 days.

A) Suppress an action for 10 days if there are five impressions for any channel in the last 14 days
B) Suppress an action for 10 days if there are five impressions for web channel in the last 14 days
C) Suppress an action for 14 days if there are five rejects for web channel in the last 10 days
D) Suppress a group of actions for 10 days if there are five impressions for any channel in the last 10 days

Solutions: