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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Next-Best-Action Designer | - Action prioritization and proposition management - NBA Designer configuration |
| Topic 2: Real-time Decisioning | - Real-time customer interaction handling - Event-driven decision strategies |
| Topic 3: Reporting and Analytics | - Decision strategy performance monitoring - Insights and reporting dashboards |
| Topic 4: Customer Decision Hub | - Next-Best-Action (NBA) framework - Business Issues, Groups, and Strategies |
| Topic 5: Arbitration and Strategy Execution | - Arbitration rules and prioritization logic - Real-time container execution |
| Topic 6: Decisioning Fundamentals | - Decision management concepts - Customer 360 and contextual decisioning |
| Topic 7: Adaptive Models and AI | - Predictive analytics in decisioning - Adaptive learning models |
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
1. U+ Bank, a retail bank, presents various credit card offers to its customers on its website. The bank uses artificial intelligence (AI) to prioritize the offers based on customer behavior. Since introducing the Gold credit card offer, the offer click through rate propensity has increased to 0.83.
What does the increase in the propensity value most likely indicate?
A) Similar customers have rejected the offer.
B) Similar customers have ignored the offer.
C) Similar customers have shown interest in the offer.
D) Similar customers have purchased other offers.
2. HOTSPOT
U+ Bank, a retail bank, has introduced a credit cards group with Gold card and Platinum card offers.
The bank wants to present these two offers based on the following criteria:
1. For both cards, customers must be above the age of 18
2. Offer both cards only if the customer does not explicitly opt-out of any direct marketing for credit cards
3. Platinum card is suitable for customers with the Credit Score > 500
As a decisioning consultant, how do you implement this requirement? In the Answer Area, select the correct engagement policy for each criterion.
3. In Pega Customer Decision Hub, the characteristics of an action are defined by using
A) plain text
B) properties
C) banners
D) logos
4. What does a solid arrow from a "Set Property" component to a "Filter" component mean?
A) To evaluate the "Set Property" component, the "Filter" component is evaluated first.
B) There is a one-to-one relationship between a "Set Property" and a "Filter" component.
C) A property from the "Set Property" component is referenced by the "Filter" component.
D) Information from the "Set Property" component is copied over to the "Filter" component.
5. DRAG DROP
U+ Bank has decided to use the Pega Customer Decision Hub to recommend more relevant banner ads to its customers when they visit the personal portal.
Select each placement type on the left and drag it to the correct requirement on the right.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: Only visible for members | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: Only visible for members |




