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Apple Desktop Service Certification Sample Questions:

1. Examine the exhibit. Is this the correct tool to remove the bezel on the iMac (Early 2006)?

A) No
B) Yes

2. Which THREE of the following symptoms would be most likely resolved by performing a PMU reset as a first step? SELECT THREE

A) Computer does not sleep / wake from sleep
B) Cursor is unresponsive in Finder
C) USB and/or FireWire port(s) do not function
D) Network / Internet connectivity issues
E) Computer does not turn on

3. Which FOUR of the following actions helps reduce the risk of damage from ESD? SELECT FOUR

A) Do not bring plastic, vinyl, or foamed polystyrene near ESD-sensitive components.
B) Do not touch anyone who is working on ESD-sensitive components.
C) Ground yourself and the equipment you are working on.
D) Handle all ESD-sensitive boards by the connectors, not the edges.
E) Always place ESD-sensitive components on metal surfaces.
F) Use static-shielding storage bags for ESD-sensitive components.

4. A customer complains that she cannot access the Internet using Safari running on her Mac mini. The computer is connected to a cable modem with an Ethernet cable. Which of the following is a LINK in this scenario?

A) Safari
B) Mac mini
C) TCP/IP
D) Ethernet cable

5. Which of the following is NOT one of the three qualities that define a quick fix?

A) can be performed quickly
B) involves little or no risk of harm to the system
C) has little or no cost
D) eliminates intermittent problems

Solutions: