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ServiceNow CIS-SM (Certified Implementation Specialist - Service Mapping) certification exam is designed for IT professionals who want to demonstrate their expertise in implementing Service Mapping in the ServiceNow platform. CIS-SM exam evaluates the candidate's knowledge and skills in implementing, configuring, and maintaining Service Mapping applications. Certified Implementation Specialist - Service Mapping certification is recognized globally and is an essential requirement for IT professionals seeking to work with ServiceNow's Service Mapping function.
ServiceNow CIS-SM (Certified Implementation Specialist - Service Mapping) Exam is a certification exam designed for IT professionals who want to demonstrate their expertise in Service Mapping. CIS-SM exam is intended to validate the knowledge and skills required to configure and implement Service Mapping in ServiceNow. CIS-SM exam covers topics such as discovery, identification, and mapping of IT services, as well as the utilization of Service Mapping to support IT service management.
NEW QUESTION # 32
In Service Mapping, when discovery is started, what is the execution strategy used to run Connection Sections?
- A. Connection Sections are executed one by one and connections will result from each successful section.
- B. Connection Sections are executed one by one in the order they are listed with a connection created from the last successful section.
- C. Connection Sections are executed one by one in the order they are listed until the first successful section.
- D. Connection Sections are executed randomly and connections will result from each successful section.
Answer: B
NEW QUESTION # 33
From Pattern Designer under the CI Attributes section, next to the name field, the key displayed in this example represents?
- A. Tabular variable
- B. Coalesce key
- C. Custom variable
- D. Criterion attribute
Answer: B
NEW QUESTION # 34
Which of the following commands does Service Mapping run on Linux-based targets that requires elevated privileges (i.e. sudo)?
- A. netstat
- B. service
- C. dir
- D. type
Answer: A
NEW QUESTION # 35
You have run Service Mapping discovery against a customer service and discovered the CI in the image. The customer indicates that Apache should have an outgoing connection to Tomcat. Which one of the following could be the issue?
- A. Process is offline for Tomcat.
- B. No Connection Section is defined for Apache to Tomcat.
- C. No Identification Rule is defined for Tomcat.
- D. Credentials are not configured for Tomcat.
- E. No Tomcat CI Type is defined.
Answer: B
NEW QUESTION # 36
Which one of the following best represents the breadth of types of Configuration Items (CIs) discovered by running Service Mapping?
- A. Hardware, Licenses, CI Relationships
- B. Cloud Services, Applications, CI Relationships
- C. Physical Components, Logical Components, Certificates
- D. Applications, Licenses, IP Addresses
- E. Hardware, Installed Software, Network Gear
Answer: D
NEW QUESTION # 37
Which is the most common risk that can negatively impact a Service Mapping engagement?
- A. The customer security team is not made aware early enough in the engagement of the credential requirements
- B. The customer external firewall only communicates on outbound port 80 and 443
- C. The customer is not using Active Directory for credential authentication
- D. The MID Server resource requirements are beyond capacity of the customer
Answer: A
NEW QUESTION # 38
When a Windows Server is reclassified from the Server [cmdb_ci_server] table to the Windows Server [cmdb_ci_win_server] table, which one of the following describes the process that occurred?
- A. Class Switch
- B. Class Change
- C. Class Downgrade
- D. Class Upgrade
Answer: A
NEW QUESTION # 39
Which feature allows an administrator to efficiently collect multiple CIs against a single host?
- A. Discovery Schedules
- B. Probe
- C. Pattern
- D. Quick Discovery
Answer: D
NEW QUESTION # 40
Assuming Reconciliation Rules (Reconciliation Definitions) were configured exactly the same for both Data Sources, ServiceNow and ServiceWatch, for the Application [cmdb_ci_appl] table and the following Data Source Precedence Rules are configured.
Which one of the following is true?
- A. If an Application CI is discovered with a Data Source, ServiceNow, then if the same Application CI is discovered by the Data Source, Altiris, an update will be allowed.
- B. If an Application CI is discovered with a Data Source, ServiceWatch, then if the same Application CI is discovered by the Data Source, ServiceNow, an update will be allowed.
- C. If an Application CI is discovered with a Data Source, ServiceNow, then if the same Application CI is discovered by the Data Source, ServiceWatch, an update will be allowed.
- D. If an Application CI is discovered with a Data Source, ServiceWatch, then if the same Application CI is discovered by the Data Source, Altiris, an update will be allowed.
Answer: A
NEW QUESTION # 41
What component does Apache Tomcat represent in the following top-down topology?
Cisco ACE ➝ Apache Tomcat cluster ➝ JBoss cluster ➝ Oracle database
- A. Web server
- B. The function of the Apache Tomcat in this example is not conclusive
- C. Authentication provider
- D. Monitoring server
Answer: A
NEW QUESTION # 42
Which one of the following platforms is a MID Server most commonly installed on?
- A. Network Device
- B. UNIX Server
- C. ESX Server
- D. Windows Server
Answer: D
NEW QUESTION # 43
To begin the configuration of tag-based services, tag values must be defined where?
- A. Tag libraries
- B. Tag categories
- C. Tag-based service families
- D. Tag catalogs
Answer: B
NEW QUESTION # 44
During ServiceNow Discovery, which one of the following protocols is used to extract data from printers?
- A. PowerShell
- B. SSH
- C. WMI
- D. SNMP
Answer: D
NEW QUESTION # 45
In the following image of the Discovery Log, the green S represents which one of the following?
- A. A library in the Connection Section of a pattern
- B. A library in an Identification Section of a pattern
- C. A step in an Identification Section of a pattern
- D. A step in the Connection Section of a pattern
Answer: D
NEW QUESTION # 46
Given the CMDB class structure shown below, if an implementer were to extend the Server [cmdb_ci_server] table, which one of the following best describes the fields that would be inherited by the new table?
- A. All fields configured for the Server [cmdb_ci_server] table and its parent and child classes would be inherited.
- B. All fields configured for the Server [cmdb_ci_server] table and its parent classes would be inherited.
- C. All fields configured for the Server [cmdb_ci_server] table and its child classes would be inherited.
- D. No fields would be inherited from any class.
Answer: B
NEW QUESTION # 47
ServiceNow only needs Domain user with local admin rights to discover Windows hosts as part of a successful implementation of ServiceNow Discovery, however which of the following targets will not be discovered?
- A. Windows Active Directory Servers
- B. Windows Domain Controller Servers
- C. Windows DHCP Servers
- D. Windows DNS Servers
Answer: D
NEW QUESTION # 48
What is the purpose of the Application Readiness Dashboard in the Service Mapping Workspace?
- A. To monitor the performance of all mapped application services
- B. To provide reports on mapping status, application fingerprints, training status, and discovered connection suggestions
- C. To automatically add traffic-based connections and training status to application service maps
- D. To display a hierarchical map of configuration items and their relationships
Answer: B
NEW QUESTION # 49
In Event Management, which of the following rules allows for automatic task creation?
- A. Task
- B. Alert Management
- C. Event
- D. Alert Correlation
Answer: B
NEW QUESTION # 50
The application stack is as follows: IIS Web Server with an inclusion connection to an IIS Virtual Directory, and an outbound connection from the IIS Virtual Directory to an MSSQL database.
Which describes the correct number of Discovery Pattern Identification and Connection Sections that evaluate to true when Service Mapping discovers a service with this application stack?
- A. 2 Identification Sections and 1 Connection Section
- B. 3 Identification Sections and 2 Connection Sections
- C. 3 Identification Sections and 1 Connection Section
- D. 2 Identification Sections and 2 Connection Sections
Answer: D
NEW QUESTION # 51
Which one of the following Identification Rule (CI Identifier) fields, when selected, determines CMDB update/inserts based on the configuration item's (CI) own attributes, without taking other CIs or relationships into consideration?
- A. Search on table
- B. Independent
- C. Allow fallback to parent's rule
- D. Application
Answer: B
NEW QUESTION # 52
Which omitted action will keep changes to a discovery pattern connection section from taking effect?
- A. Publishing the updated pattern
- B. Exporting the updated pattern
- C. Saving the updated pattern
- D. Saving the updated connection section
Answer: A
NEW QUESTION # 53
Which one of the following best represents the output from the following Regular Expression?
([\w\d\-\.]+)
- A. Match a single character in the list between one and ten times.
- B. Match a single character in the list between one and unlimited times.
- C. Match a single character in the list one time.
- D. Match a single character in the list between one and three times.
Answer: C
NEW QUESTION # 54
From the Service Mapping service map, which one of the following best describes the difference between the options Resume discovery and Run discovery?
- A. Resume discovery discovers the entire service map while Run discovery discovers part of the service map
- B. Resume discovery and Run discovery are functionally identical
- C. Resume discovery continues a canceled discovery while Run discovery discovers part of the service map
- D. Resume discovery discovers part of the service map while Run discovery discovers the entire service map
Answer: D
NEW QUESTION # 55
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The CIS-SM exam consists of 60 multiple-choice questions, which must be completed in 90 minutes. CIS-SM exam is delivered through the ServiceNow Certification Portal, and can be taken online or in person at a proctored testing center. CIS-SM exam covers several topics, including Service Mapping architecture and components, discovery and mapping techniques, data source management, and Service Mapping integration with other ServiceNow applications. Candidates must score at least 70% to pass the exam, and the certification is valid for two years. The CIS-SM certification is a valuable credential for IT professionals who want to demonstrate their expertise in ServiceNow Service Mapping, and can lead to career advancement opportunities and increased earning potential.
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