Pass ServiceNow CIS-CSM Exam with Guarantee Updated 65 Questions
Latest CIS-CSM Pass Guaranteed Exam Dumps Certification Sample Questions
How much does ServiceNow Certified CIS CSM costs
- Types of questions: Performance Based Questions
- No of Questions: 85 Questions
- Examination Fees: $400 USD
- Examination Name: ServiceNow Certified CIS CSM
- Length of Exam: 85 min
- Passing Score: 60% or higher
Benefits of ServiceNow Certified CIS CSM
CIS-CSM exam is one of the most famous certification exams in the IT world as it has many benefits for successful candidates. Passing the CIS-CSM Certified Implementation Specialist - Customer Service Management Exam is not like shooting fish in a barrel. To pass the ServiceNow CIS-CSM test with remarkable marks, you have to prepare the CIS-CSM test wisely. If you want to take the ServiceNow CIS-CSM quiz, then you must be looking for the best way to pass the Certified Implementation Specialist certification exam in one go.
Demand for ServiceNow experts is growing rapidly. ServiceNow certification gives attendees the knowledge and confidence to take full advantage of the ServiceNow platform. Throughout the training and certification programs, attendees learn to configure, customize and design with realâÂÂworld examples and a handsâÂÂon approach.
You will achieve market recognition, competitive differentiation, higher efficiency and outcomes, improved user group satisfaction, and a concrete indicator of your educational investment once you are ServiceNow accredited. If you are a young consultant beginning your career or a seasoned professional looking to deepen your experience and distinguish yourself from the competition, the ServiceNow deployment route will teach you to rapidly and efficiently deploy ServiceNow products in customer environments.
ServiceNow, a multinational multibillion dollar giant, offers IT service delivery tools to one of the leading markets. ServiceNow offers ITSM and SAM solutions for the end-to-end life-cycle maintenance of applications on a single platform. ServiceNow helps you optimize the IT tools that minimize costs and compliance through automatic sourcing, power, and optimization, and aligns your tech requirements with your overall market objectives. Demand for experts from ServiceNow is growing. ServiceNow qualification offers members the knowledge and confidence to take full advantage of the ServiceNow platform. During the training and certification processes, participants will be able to develop, adapt, and build real-world scenarios and a hands-on approach.
NEW QUESTION 34
What is required to enable the Follow the sun field on the Customer Service Case form?
- A. Nothing, it is a standard field
- B. The value property on the form must be set to true and the field added to the case form
- C. The plugin 'com.snc.csm_time_recording' needs to be activated
- D. The value property on the form must be set to true
Answer: D
NEW QUESTION 35
Information in the Case Field 'Contact' is copied to which Incident Field?
- A. Customer
- B. User
- C. Contact
- D. Caller
Answer: C
Explanation:
Explanation
NEW QUESTION 36
Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)
- A. Manage cases on behalf of customer service agents
- B. Create requests on behalf of customers
- C. Create cases on behalf of customers
- D. Manage major incident communication on behalf of a customer service manager
- E. Manage requests on behalf of customer service agents
Answer: B,C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/concept/employee-create-case-for-customer.html
NEW QUESTION 37
What is the purpose of a Catalog Item variable?
- A. Provides hint to the user on the field
- B. Allows the customer or consumer to qualify their answer
- C. Allows the customer to ask a question
- D. Opens a chat session with customer support
Answer: B
Explanation:
Explanation
NEW QUESTION 38
Which are the key self-service functions of the Customer Support Portal? (Choose three.)
- A. Community
- B. Open An Incident
- C. Knowledge Base
- D. Service Catalog
Answer: A,C,D
Explanation:
Explanation/Reference: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/ playbook/self-service-improvement.pdf
NEW QUESTION 39
Which one is NOT a dependency for the Customer Service Plugin?
- A. Communities
- B. Skills Management
- C. Openframe
- D. Task Activities
Answer: A
NEW QUESTION 40
How many active OpenFrame configurations can you have on an instance?
- A. 0
- B. Unlimited
- C. 1
- D. 2
Answer: B
Explanation:
Explanation
NEW QUESTION 41
What is the purpose of a Catalog Item variable?
- A. Provides hint to the user on the field
- B. Allows the customer or consumer to qualify their answer
- C. Allows the customer to ask a question
- D. Opens a chat session with customer support
Answer: B
NEW QUESTION 42
Information in the Case Field 'Contact' is copied to which Incident Field?
- A. Customer
- B. User
- C. Contact
- D. Caller
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/reference/csm-integration-sm-incident.html
NEW QUESTION 43
What one of the following is optional when creating a Catalog workflow?
- A. Approving the workflow
- B. Managing workflow versions
- C. Defining workflow activities
- D. Publishing the workflow
Answer: B
NEW QUESTION 44
Which of the following is a condition for matching rules?
- A. Assignment
- B. Agent domain
- C. Switching
- D. Specific case attributes
Answer: A
NEW QUESTION 45
What should be part of the pre-engagement collateral?
- A. Customer Service roles template
- B. Frequently Asked Questions (FAQ)
- C. Scoping Guide
- D. Stock Keeping Unit (SKU) and pricing sheet
Answer: A
Explanation:
Explanation/Reference: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/data-sheet/ ds-sim.pdf (2)
NEW QUESTION 46
Articles can provide the following: (Choose three.)
- A. Share product information
- B. Provide answers and responses to common issues or questions
- C. Document current and known issues
- D. Information about customer's service contract
Answer: A,B,C
Explanation:
Explanation
NEW QUESTION 47
Predictive Intelligence improves Case management by:
- A. Reducing the number of records needed to accurately predict a value
- B. Predicting Case values without manual intervention
- C. Predicting what values should have gone into empty fields in historical records
- D. Replacing legacy routing rules
Answer: B
NEW QUESTION 48
Partner admin contacts have access to the data of both their partner accounts and customer accounts.
- A. False
- B. True
Answer: B
NEW QUESTION 49
In the Customer Service Management space, what does the term asset management mean?
- A. A set of business activities and processes used to track assets
- B. Tables in the Asset application
- C. Financial, contractual and inventory information of assets
- D. Tracking products or services customers are using
Answer: C
NEW QUESTION 50
Articles can provide the following: (Choose three.)
- A. Share product information
- B. Provide answers and responses to common issues or questions
- C. Document current and known issues
- D. Information about customer's service contract
Answer: A,B,C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledge- management/topic/p_KnowledgeManagment.html
NEW QUESTION 51
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
- A. Imported external articles appear as attachments in ServiceNow
- B. The imported article will have the same category it had in the source knowledge base
- C. SharePoint blocks this integration
- D. Only applications that allow WebDAV connections can be integrated
Answer: B,D
NEW QUESTION 52
Which social media channels are NOT available out-of-box?
- A. All of the above
- B. None of the above
- C. LinkedIn
- D. Facebook
- E. Twitter
Answer: B
NEW QUESTION 53
What are some benefits that Knowledge Product Entitlement provide? (Choose three.)
- A. Allows access to Knowledge Articles that are related to products owned by a customer
- B. Information about customer's service contract
- C. Reduces call volume
- D. Makes it easier for Agents to manage case volume
Answer: A,C,D
NEW QUESTION 54
From what places in SN can an agent create a case? (Choose three.)
- A. Account
- B. Chat
- C. Contact
- D. Customer Service Application
Answer: A,C,D
NEW QUESTION 55
In the Customer Service Management space, what does the term asset management mean?
- A. A set of business activities and processes used to track assets
- B. Tables in the Asset application
- C. Financial, contractual and inventory information of assets
- D. Tracking products or services customers are using
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/asset- management/concept/c_AssetManagement.html
NEW QUESTION 56
In the Customer Service Management space, what does the term asset management mean?
- A. A set of business activities and processes used to track assets
- B. Tables in the Asset application
- C. Financial, contractual and inventory information of assets
- D. Tracking products or services customers are using
Answer: C
Explanation:
Explanation
NEW QUESTION 57
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CIS-CSM Updated Exam Dumps [2021] Practice Valid Exam Dumps Question: https://drive.google.com/open?id=1K8eQMNtli6LW2TGpl6VEX90OeVC_Vj0U
