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The Avaya 6210 certification exam is a comprehensive exam that covers a wide range of topics related to Avaya Aura® Contact Center implementation. The exam covers topics such as architecture, installation, configuration, administration, and troubleshooting of Avaya Aura® Contact Center solutions. This exam is designed to test the knowledge and skills of professionals in all of these areas.
NEW QUESTION # 61
Which three statements about Avaya Aura Contact Center (AACC) Licensing are true? (Choose three.)
- A. The licensing grace period duration is 15 days.
- B. The Nodal Enterprise license type controls the licensing for a single Avaya Aura Contact Center node.
- C. A Corporate Enterprise license type is for a network of Avaya Aura Contact Center installations.
- D. Agent licenses are available for both Nodal and Corporate Licensing.
- E. Nodal Enterprise licensing supports a Standby License Manager.
Answer: B,C,E
NEW QUESTION # 62
Users of the Outbound Campaign Management Tool require access rights to the Outbound component. Which component within the Center Manager Administration would the user be assigned Launchpad option access?
- A. Access and Partition Management
- B. Configuration
- C. Multimedia
- D. Contact Center Management
Answer: B
NEW QUESTION # 63
You are preparing the Windows server for the installation of Avaya Aura Contact Center (AACC). As AACC does not support Remote Access Services (RAS), it must be disabled before installing AACC.
What is the correct procedure to disable Remote Access Services?
- A. RAS is disabled automatically by the AACC R7 installation DVD
- B. Disable RAS in Administrative Tools > Remote access connection Manager
- C. Disable RAS in Administrative Tools > Computer Management
- D. Disable RAS using the Avaya Aura Contact Center Roles and Features Installer
Answer: B
Explanation:
Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/100141959 (32)
NEW QUESTION # 64
Which Avaya Aura Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?
- A. Contact Center Manager Server (CCMS)
- B. Avaya Agent Desktop (AAD)
- C. Contact Center Multimedia (CCMM)
- D. Contact Center Manager Administration (CCMA)
Answer: C
NEW QUESTION # 65
Which features should be enabled in the Windows Server operating system before you install Avaya Aura Contact Center?
- A. Storage Manager for SAN's for managing the remote backups and IIS
- B. IIS and XPS Viewer to view reports on the server.
- C. TFTP Client to Backup of the CCMA configuration files to remote TFTP Server and XPS Viewer to view reports on the server.
- D. Remote Desktop Connection and Windows Server Backup for running CCMA Server backups.
Answer: D
NEW QUESTION # 66
Which core Contact Center component manages functions such as the logic for call processing, call treatment, call handling, call presentation and the accumulation of data into historical and real-time databases?
- A. Contact Center Multimedia (CCMM)
- B. Contact Center Manager Server (CCMS)
- C. Contact Center Manager Administration (CCMA)
- D. Communication Control Toolkit (CCT)
Answer: B
NEW QUESTION # 67
Orchestration Designer (OD) is used to create applications with instructions that determine the sequence of steps a contact follows after the contact arrives at the Contact Center.
Which three statements regarding the Orchestration Designer tool are true? (Choose three.)
- A. OD applications can provide call routing, such as skill-based routing.
- B. OD provides a graphical editor to create Contact Center Task Flow Executor (TFE) flows.
- C. OD allows you to view real-time statistics for each skillset.
- D. OD application steps can include call treatments, such as music or ringback.
Answer: A,B,C
Explanation:
Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/101017364
NEW QUESTION # 68
You are configuring the Windows Operating System for an Avaya Aura Contact Center (AACC) installation.
Which setting will you select for Data Execution Prevention (DEP)?
- A. Turn on DEP for all programs and services except for those specifically selected.
- B. Turn off DEP for all programs and services.
- C. Turn on DEP for all AACC programs and services.
- D. Turn on DEP for essential Windows programs and services only.
Answer: D
NEW QUESTION # 69
Which operating system is supported for Avaya Aura Contact Center Release 7 server installations?
- A. Windows Server 2012 R1 Standard Edition or Datacenter Edition
- B. Windows Server 2012 R2 Standard Edition or Datacenter Edition
- C. Windows Server 2008 SP2 Standard or Enterprise Edition
- D. Windows Server 2008 SP7 Standard Edition or Enterprise Edition
Answer: B
NEW QUESTION # 70
Which two statements about the License Manager (LM) Configuration utility are true? (Choose two.)
- A. The License Manager Configuration utility can be used to download the license file from the Avaya license website.
- B. License Manager supports a WebLM License File and the Avaya WebLM Server on a virtual machine.
- C. The license file on the server can be edited where License Manager is installed.
- D. The License Manager provides central control and administration of application licensing for all features of the Contact Center.
Answer: B,D
Explanation:
Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/101017335
NEW QUESTION # 71
On which servers is the Enable Switchover function available when configuring Avaya Aura Contact Center (AACC) High Availability (HA)?
- A. Active and Standby Servers
- B. Primary Server
- C. Primary and Backup Servers
- D. Active Server
Answer: D
NEW QUESTION # 72
In Contact Center Release 7, Contact Center Manager Administration (CCMA) stores information in a Cache Database.
Which three statements regarding the Cache database are true? (Choose three.)
- A. It simplifies the overall solution as all components use a common database.
- B. Avaya Aura Contact CenterRelease 7 updates the version of Cache 2015 to
Intersystem Cache. - C. All data is now replicated and there is no need for a CCMA backup and restore.
- D. The Cache database technology supports database shadowing for fault tolerant and mission critical solutions such as AAC
Answer: A,C,D
NEW QUESTION # 73
Orchestration Designer (OD) is used to create applications with instructions that determine the sequence of steps a contact follows after the contact arrives at the Contact Center.
Which three statements regarding the Orchestration Designer tool are true? (Choose three.)
- A. OD applications can provide call routing, such as skill-based routing.
- B. OD provides a graphical editor to create Contact Center Task Flow Executor (TFE) flows.
- C. OD allows you to view real-time statistics for each skillset.
- D. OD application steps can include call treatments, such as music or ringback.
Answer: A,B,C
NEW QUESTION # 74
When configuring servers for an Avaya Aura Contact Center (AACC) High Availability
(HA) implementation, if you are using the Hosts files to resolve Managed names to
Managed IP Addresses, ensure that you add the Managed Names and Managed IP
Addresses to the Hosts file.
Which DNS entries must be made for the HA servers?
- A. One DNS static entry for the Active serverOne DNS static entry for the Standby serverOne DNS static entry for the Managed name and associated IP address
- B. One Dynamic DNS entry for the Active serverOne Dynamic DNS entry for the Standby serverOne Dynamic DNS entry for the Managed name andassociated IP address
- C. One static entry for the ActiveserverOne static entry for the Standby server
- D. Static DNS entry for the Active server
Answer: C
NEW QUESTION # 75
The Avaya Aura Media Server High Availability (HA) feature ensures the uninterrupted availability of media processing and reduces the loss of processing data when an AAMS fails.
Which three statements regarding the AAMS High Availability (HA) feature are true? (Choose three.)
- A. High Availability (HA) is available only if the AAMS servers are installed on the Red Hat Enterprise Linux (RHEL) operating system.
- B. One AAMS HA pair supports up to 1000 agents, without SIP Call Recording.
- C. You cannot perform a manual failover on the Active AAMS.
- D. You can perform a manual failover on the Active AAMS.
Answer: A,B,D
NEW QUESTION # 76
Avaya requires that a remote support access tool be configured on Avaya Aura Contact Center (AACC) servers to provide remote support.
Which remote access tool does Avaya recommend?
- A. NetMeeting
- B. pcAnywhere
- C. AA_Rescue
- D. Avaya Secure Access Link
Answer: D
NEW QUESTION # 77
You are preparing to activate the Agent Desktop Displays (ADD) tool in the call center.
Which protocol is a prerequisite for ADD in the Avaya Aura Contact Center (AACC) environment?
- A. RSM Compression (Real-Time Statistical Multicast) option that is enabled from the Contact Center Manager Server (CCMS)
- B. Multicast or unicast communication from the CCMS to Contact Center Manager Administration (CCMA)
- C. Multicast from Contact Center Manager Administration (CCMA)
- D. Unicast communication from the CCMS to the client PCs
Answer: A
NEW QUESTION # 78
Which Avaya Aura Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?
- A. Avaya Aura Media Server (AAMS)
- B. Contact Center Manager Server (CCMS)
- C. SIP
- D. Communication Control Toolkit (CCT)
Answer: A
NEW QUESTION # 79
Which two statements about scheduled backups are true? (Choose two.)
- A. You can use this utility to back up operating system files.
- B. You can schedule single or multiple backup tasks on a daily, weekly, or monthly basis.
- C. The backup location must be a tape or optical drive.
- D. Contact Center stores up to seven backup files at each server location.
Answer: B,D
NEW QUESTION # 80
While configuring an agent in Contact Center Manager Administration (CCMA), what does associating the domain user account provide the user?
- A. The ability to use Hot Desking feature.
- B. The ability to provide voice, e-mail and chat functionality to a single application.
- C. The ability to map the user to a Windows account.
- D. The ability to access files on their network.
Answer: B
NEW QUESTION # 81
To log in to the Avaya Aura Media Server (AAMS) Element Manager (EM) from a browser, you must enter the correct URL.
Which URL format is correct to access the AAMS Element Manager (EM)?
- A. https://<serveraddress>:em
- B. https://<serveraddress>:/em
- C. https://<serveraddress>:8443/em
- D. https://<serveraddress>:8800/em
Answer: B
NEW QUESTION # 82
The installation of the Contact Center Manager Administration (CCMA) component adds default users to the Windows operating system.
Which CCMA user accounts are created during the Avaya Aura® Contact Center (AACC) installation?
- A. iceAdmin
IUSR_SWC
webadmin - B. AAAC_Admin
IUSR_SWC
webadmin - C. iceAdmin
IUSR_SWC
Bkup_SWC - D. AAD_User
AACC_Admin
webadmin
Answer: B
NEW QUESTION # 83
In Contact Center Release 7, Contact Center Manager Administration (CCMA) stores information in a Cache Database.
Which three statements regarding the Cache database are true? (Choose three.)
- A. It simplifies the overall solution as all components use a common database.
- B. Avaya Aura Contact Center Release 7 updates the version of Cache 2015 to Intersystem Cache.
- C. All data is now replicated and there is no need for a CCMA backup and restore.
- D. The Cache database technology supports database shadowing for fault tolerant and mission critical solutions such as AACC.
Answer: A,C,D
NEW QUESTION # 84
You are preparing to install an Avaya Aura Contact Center R7 (AACC) on a server that has been supplied by the customer. You need to verify that the server meets the requirements to run AACC.
In which Avaya support document will you find the server requirements?
- A. Avaya Aura Contact Center Administration
- B. Avaya Aura Contact Center Commissioning for Avaya Aura Unified Communications
- C. Avaya Aura Contact Center Overview and Specifications
- D. Avaya Aura Contact Center and Avaya Aura Unified Communications Platform
Integration
Answer: C
NEW QUESTION # 85
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