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Avaya 3001 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| IP Office System Architecture & Hardware | 20% | - SD Card Management and File Structure - Expansion Modules and Cards - Licensing and Edition Types - IP500v2 and IP500 Control Units |
| Voice Messaging & Applications | 20% | - Embedded Voicemail Configuration - ContactStore Call Recording - System Status & Monitoring Tools - VoiceMail Pro Installation & Setup |
| System Configuration & IP Office Manager | 25% | - Trunk Configuration (Analog, ISDN, SIP) - User, Group and Extension Configuration - Installation and Initial Setup - Short Codes and ARS Dial Plans |
| Networking & SCN | 15% | - Small Community Networking (SCN) - DHCP, DNS and QoS Configuration - IP Trunks and Media Path |
| Maintenance, Upgrades & Troubleshooting | 20% | - Backup and Restore Procedures - Common Fault Diagnosis & Resolution - Log Analysis and Diagnostics - Software & Firmware Upgrades |
Avaya IP Office Configuration and Maintenance Sample Questions:
Which two are power options for IP telephones on the IP Office? (Choose two.)
- A. Power over Ethernet switch conforming to 802.3af standards
- B. Class "B" 24 Volt power supply
- C. Class "A" 24 Volt power supply
- D. 1151D1 individual Power Supply and the 115D2 Individual Power Supply with Buttery Backup
Correct Answer: A,D 🗳️
Which two are required for IP Office to support a SIP IP hard telephone? (Choose two.)
- A. User profile set to Teleworker
- B. Available VCM resource
- C. User and SIP extension in IP Office
- D. Advanced System license
- E. Set user profiles to Virtual
Correct Answer: B,C 🗳️
Which method can be used to verify if the IP telephone .bin files have been upgraded?
- A. Verify the file names from the telephone menu.
- B. Verify that the .bin file is in the Manager folder.
- C. Verify from Call Status.
- D. Verify from the extension form in the Manager application.
Correct Answer: A 🗳️
In the exhibit, the IP Office configuration shows two licenses as being "Obsolete". What does this mean?
- A. The license requires a second temporary license be loaded to allow this license to be valid.
- B. The license is not needed on the installed release of the software.
- C. This is a temporary upgrade license.
- D. The license is the wrong license for the SD Card installed in the IP Office.
Correct Answer: B 🗳️
An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?
- A. All of the CCR licenses are being used.
- B. The CCR Agent is not a CCR administrator.
- C. The CCR Agent is checked on the user's telephony tab.
- D. The CCR Agent is not logged into the telephone.
- E. The CCR Agent is in After Call Work (ACW).
Correct Answer: C 🗳️
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