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The Salesforce-CRT 211 exam is a competency-based certification exam that recognizes your knowledge of next-level techniques to administer and manage Salesforce's CRM capabilities through guided scenarios, lecture, and discussion.
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Topics of Salesforce Certification Preparation for Advanced Administrator CRT 211 Exam
Candidates must know the exam topics before they start of preparation. CRT 211 exam dumps will include the following topics:
1. Salesforce Security and Custom Objects
- Territory Management
- Restricting and Extending Object, Record, and Field Access
- Data Relationships
- Determining Appropriate Sharing Solutions
2. Automation, Change Management, and Auditing
- Sandboxes
- Deployment Tools
- Auditing and Monitoring
- Change Management Options
3. Analytics and Data Management
- Report Types
- Data Quality Features and Policies
- Creating Reports
- Dashboards
4. Sales, Service, and Content Applications
- Content Management
- Service Cloud Console Toolkit
- Entitlements
- Salesforce Knowledge
- Forecasting
- Products, Price Books, Schedules, and Quotes
5. Customization: Fields
- Create new custom fields
- Work with page layouts
- Work with record types and business processes
- Create formula fields
- Maintain data quality
- Administer standard fields
- Create selection fields: picklists and lookups
6. Managing Data
- Keep records up to date with Data.com and social accounts and contacts
- Mass delete records
- Back up data with a weekly export
- Import new records using import wizards
- Update existing records with the data loader
- Mass transfer records between users
7. Reports and Dashboards
- Build dashboards
- Create new reports with the report builder
- Run and modify reports
- Filter reports
- Print, export, and email reports
- Summarize report data with formulas and visual summaries
8.Automation
- Manage email administration
- Automate leads and cases
- Set up workflow rules and Process Builder
9. Managing the Support Process
- Enable collaboration in the Service Cloud
- Analyze support data with reports and dashboards
- Automate the support process
- Understand the Salesforce Console
Salesforce CRT-211 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Security and Access | 20% | - Implement field-level security and record access - Configure sharing model, roles, and hierarchy - Manage profiles, permission sets, and access levels |
| Topic 2: Objects and Applications | 19% | - Design and configure applications - Extend custom objects and fields - Implement page layouts, record types, and business processes |
| Topic 3: Environment Management and Deployment | 7% | - Deploy changes and metadata - Implement change management processes - Manage sandboxes and development environments |
| Topic 4: Data and Analytics Management | 13% | - Create reports, dashboards, and analytics solutions - Cleanse, deduplicate, and maintain data quality - Import, export, and update data |
| Topic 5: Cloud Applications | 11% | - Configure Sales Cloud features - Implement additional cloud solutions - Set up Service Cloud functionality |
| Topic 6: Process Automation | 20% | - Implement automation tools and best practices - Build workflow rules and approval processes - Design flows and process builders |
| Topic 7: Auditing and Monitoring | 10% | - Set up audit trails and tracking - Monitor system performance and usage - Manage event logs and data history |




