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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two settings are configured to launch Genesys Messenger on a website?
(Choose two)
Response:

A) Messenger theme selection
B) Domain whitelisting
C) Campaign budget allocation
D) Agent skill mappings

2. Which two types of visitor behavior can be used to trigger an action map?
(Choose two)
Response:

A) Agent availability
B) Exit intent
C) Daily call quota
D) Page dwell time

3. When setting up a Predictive Routing queue, which two conditions should ideally be met for optimal performance?
Response:

A) High agent turnover
B) Minimal use of wrap-up codes
C) Large volume of historical data
D) Consistent outcome tagging

4. Which two insights can be gained from the Visitor Activity Report?
(Choose two)
Response:

A) Agent-to-visitor chat sentiment
B) Agent handle time
C) Engagement triggers fired
D) Visitor session duration

5. Once GPR is active, which of the following does the system continually use to make routing decisions?
Response:

A) Predefined agent priorities
B) Randomized agent rotations
C) Predictive models trained on historical data
D) Real-time IVR keyword detection

Solutions: