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Genesys GCX-AI-GPE Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Genesys Predictive Routing | - Getting Started
|
| Genesys Predictive Engagement | - Action Maps
|
Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:
Which two settings are configured to launch Genesys Messenger on a website?
(Choose two)
Response:
- A. Messenger theme selection
- B. Domain whitelisting
- C. Campaign budget allocation
- D. Agent skill mappings
Correct Answer: A,B 🗳️
Which two types of visitor behavior can be used to trigger an action map?
(Choose two)
Response:
- A. Agent availability
- B. Exit intent
- C. Daily call quota
- D. Page dwell time
Correct Answer: B,D 🗳️
When setting up a Predictive Routing queue, which two conditions should ideally be met for optimal performance?
Response:
- A. High agent turnover
- B. Minimal use of wrap-up codes
- C. Large volume of historical data
- D. Consistent outcome tagging
Correct Answer: C,D 🗳️
Which two insights can be gained from the Visitor Activity Report?
(Choose two)
Response:
- A. Agent-to-visitor chat sentiment
- B. Agent handle time
- C. Engagement triggers fired
- D. Visitor session duration
Correct Answer: C,D 🗳️
Once GPR is active, which of the following does the system continually use to make routing decisions?
Response:
- A. Predefined agent priorities
- B. Randomized agent rotations
- C. Predictive models trained on historical data
- D. Real-time IVR keyword detection
Correct Answer: C 🗳️
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