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EMC Dell Cloud Services Design 2023 Sample Questions:

1. An appliances manufacturing company that has been in business for many decades is concerned about the slowing growth in their business. They feel that this is mainly due to not being able to retain customers.
Which industry force and related technology need might be impacting this?

A) Need for microservices
B) Need for mobile applications to buy appliances
C) Need for using social networks to interact with customers
D) Need for new data models to store customer data

2. An IT organization is very traditionally structured. The lines of business (Lobs) have been facing difficulties with the representativeness of IT. The IT organization wishes to move to an ITaaS implementation.
What would be a benefit to the LOBs?

A) Increase the visibility of products and services across the IT organization.
B) Respond quickly to the marketplace with new products.
C) Get more budgets to run their business applications to meet SLAs.
D) Improve the skill sets required for personnel in the LOBs.

3. You are responsible for proprietary email and collaboration services for a small company, and the lease for the current environment expires soon. The company typically has about fifty employees, but this number doubles during peak holiday season.
During this peak season, the current environment had performance issues that negatively impacted the ability to book orders. The CEO asks you, the cloud architect, to consider the pros and cons and make a recommendation to either refresh the current environment or transition to a SaaS based email and collaboration environment.
In priority order, the CEO presents the following requirements for an email and collaboration solution:
1 - Minimize CAPEX
2 - Provide more consistent performance, particularly during peak season
3 - Be able to easily handle fluctuations in the workforce
4 - Maintain SLAs that are comparable to the internal business as seen today
5 - Minimize the impact on users to install new releases and service packs
6 - Have a flexible exit strategy
Based on the requirements and priorities, you find and recommend a particular hosted email solution.
Which feature of the winning solution proposal influenced your decision the most?

A) Agreeable termination agreement included in the Terms and Conditions section
B) Help desk API was offered, which enables integration into your ticket system
C) Elastic scalability of the service with predictable monthly billing
D) Seamless upgrades to new features are part of the monthly service

4. A cloud architect is helping a company with a new service design process. The architect is concerned that the company may see delays in problem resolution that can impact customer satisfaction.
What did the architect observe that may have led to this concern?

A) Virtual, service-centric IT organizational structure
B) Single private cloud deployment for services
C) Siloed, domain-centric IT organization structure
D) Decreased number of touch points

5. An organization is beginning its journey to ITaaS. The services that IT provides are meeting the current state of well-defined business goals. Governance is in place, and they are meeting regulatory requirements for the regions in which they operate.
Teamwork, education, and discipline have been established, relevant business requirements and goals are defined, and the necessary organizational foundation for service orientation is in place.
As their ITaaS consultant, you need to take them to the next level in the service orientation maturity model.
What is the next level?

A) Service Aligned
B) Service Capable
C) Self Service
D) Service Aware

Solutions: