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Huawei H19-321 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Delivery Tools and Models | 25% | - Implementation and operation tools - Risk and quality management - Service delivery frameworks |
| Detailed Service Portfolio | 30% | - Support and maintenance services - Professional and consulting services - Service level agreements and offerings - Managed and cloud services |
| Sales Enablement and Positioning | 25% | - Competitive differentiation - Pre-sales service solution design - Customer value analysis and presentation |
| Enterprise Service Overview | 20% | - Role and value of enterprise services - Service industry trends and standards - Huawei service strategy and positioning |
Huawei HCS-Pre-Sale-Service Solution(Huawei Certified Pre-sales Specialist Service Solution) Sample Questions:
1. Huawei's vocational certification certificate has a certification validity period, and after the expiration of the certification validity period, HCIE students must pass again Written tests and interviews are required to regain HCIE certification.
A) True
B) False
2. At present, SmartNOS service has become a unified brand of which of the following services?
A) Maintenance
B) Planning and design services
C) Elevate your service
D) Solution Implementation Services
3. When is it most appropriate to introduce service sales for IP network project service expansion?
A) After the customer tender
B) Customer project in progress
C) After the customer establishes the project
D) Customer project establishment
4. What aspects of major event guarantee service (on-site duty) includes (multiple choice)
A) On-site spare parts guarantee (optional service).
B) On-site experts are on duty
C) Inspections are carried out prior to the guarantee service
D) Submit a service summary report
E) Emergency plan preparation
5. The product warranty policy stipulates that the starting time of the equipment warranty period is calculated as follows: from the date of shipment ninety (90) days or the date of the buyer's first application for repair services, and the minimum repair starts.
A) True
B) False
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: A,B,C,D,E | Question # 5 Answer: A |




