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HDI Help Desk Analyst (HDA) Sample Questions:

1. Which two are typically the fastest methods to send a message to all help desk personnel? (Choose two.)

A) E-mail
B) Voice mail
C) Broadcast messaging
D) Short text messaging

2. Which three network outages should be assigned a high priority? (choose three)

A) A staff administrator reports the loss of internet, mainframe, and e-mail access at his workstation within the last two hours
B) Fifteen database developers have no network connectivity in their area of the building or floor
C) One Ethernet segment is down with little to no data transmitting, and it is affecting a local marketing center
D) Customers report that they cannot receive credit card payments due to network connectivity loss

3. What two considerations need to be made when sharing workspace? (Choose two.)

A) Maintain a clean environment
B) Share only with persons with similar likes/dislikes
C) Discretion and courtesy when decorating
D) None, each person needs to take care of it themselves

4. Companies typically restrict access to which three types of data? (Choose three.)

A) Payroll information
B) Personnel records
C) Office location
D) Proprietary information

5. Who is responsible for maintaining a working environment conductive to effective inter-departmental relationships.

A) Human resources
B) Executive management
C) Everyone
D) Department managers

Solutions: