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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

Question 1

Where can content of a published Technote be found?

A. in the Lotus Notes FrontEnd Support teamroom
B. in CCWIN
C. in RETAIN
D. in CAST

Question 2

What is the meaning of Premium Support - Onsite Technical Support Services?

A. Performs product installation at the customers' site.
B. Provides on-site knowledge transfer and hands on training.
C. Manage customer when he is complaining.
D. Helping to design a customer solution.

Question 3

What is the IBM Support Assistant tool?

A. an IBM tool that helps customers resolve issues with IBM software products
B. an IBM tool for customer entitlement process
C. an IBM site where customer is able to download software products
D. an IBM internal tool to open an Enhancement Request

Question 4

What is purpose of the Assist on Site (AOS) tool?

A. It is a remote tool by which a BackEnd engineer can contact their customer.
B. It is a remote tool by which IBM Learning Services can perform remote education for a customer.
C. It is a live remote-assistance tool by which a technical support engineer can assist a customer in problem resolution.
D. It is a remote tool by which a technical support engineer can contact another peer for problem analysis.

Solutions: