Cisco Implementing Cisco Collaboration Devices (CICD) : 210-060

  • Exam Code: 210-060
  • Exam Name: Implementing Cisco Collaboration Devices (CICD)
  • Updated: Sep 17, 2026
  • Q & A: 240 Questions and Answers

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Cisco 210-060 Exam Reference

Cisco 210-060 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Create or Modify Endpoints for Cisco Unified Communications Manager
  • Enable end Users for Cisco Unified IM and Presence
Topic 2
  • Describe Causes and Symptoms of Call Quality Issues
  • Reset Single Devices
Topic 3
  • Maintain Cisco Unified Communications System
  • Perform Manual System Backup
  • Monitor Voicemail Usage
Topic 4
  • Create or Modify User Accounts for Cisco Unified Communications Manager
  • Cisco Unified Communications Manager Express Using the GUI
Topic 5
  • Provision End Users and Associated Devices
  • Verify User Features are Operational
Topic 6
  • Describe User Creation Options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
Topic 7
  • Provide End User Support
  • Define Fault Domains Using Information Gathered from End User
  • Verify PSTN Connectivity
Topic 8
  • Generate Capacity Reports, Usage Reports, RTMT Reports to Monitor System Activities
Topic 9
  • Identify Voicemail Issues and Resolve Issues Related to User Mailboxes
  • Describe How to Use Phone Applications
Topic 10
  • Describe the Characteristics of a Cisco Unified Communications Solution, Call Signaling and Media Flows
Topic 11
  • Configure Voice Messaging and Presence
  • Configure Cisco Unified IM and Presence

Reference: http://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/cicd.html

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