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EXIN ISO / IEC 20000 Foundation Sample Questions:

1. What is the recommendation with regard to the implementation of an emergency Change?

A) Where possible the Change process should be followed.
B) Only the senior manager should authorize emergency Changes.
C) The Change process should be completely bypassed.
D) There is a separate process for emergency Changes.

2. Security controls shall be documented. What will the controls be related to?

A) services
B) risks
C) locations
D) staff

3. Part of the Configuration Management process is about Configuration identification. What should be included as an attribute of a managed Configuration Item (CI)?

A) Incidents
B) Licenses
C) Known Errors
D) Requests for Change (RFCs)

4. Which of the following is a best practice concerning Information Security Risk assessment?

A) Information Security Risk assessments should be carried out by an external auditor to maintain objectivity.
B) Information Security Risk assessments should be performed once a year.
C) Information Security Risk assessments should be performed at agreed intervals and be maintained during Changes.
D) Information Security Risk assessments should be performed as a result of the review of every Incident.

5. Why are processes required?

A) to be able to define quality objectives in a structured manner
B) to ensure that service issues never arise
C) to provide consistency in the output from activities
D) to satisfy the needs of major outsource providers

Solutions: