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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. "Planning and managing the resources required to deploy a release into production" is a purpose of which part of the Service Lifecycle?

A) Service Operation
B) Continual Service Improvement
C) Service Strategy
D) Service Transition

2. The Supplier Management process includes:
1. Service Design activities, to ensure that contracts will be able to support the service requirements
2. Service Operation activities, to monitor and report supplier achievements
3. Continual Improvement activities, to ensure that suppliers continue to meet or exceed the needs of the business

A) 1 only
B) All of the above
C) 1 and 3 only
D) 1 and 2 only

3. Which process is responsible for controlling, recording and reporting on versions, attributes and relationships relating to components of the IT infrastructure?

A) Service Level Management
B) Service Asset and Configuration Management
C) Change Management
D) Incident Management

4. Which of the following activities is NOT a part of the Deming Cycle?

A) Plan
B) Coordinate
C) Act
D) Do

5. Which of the following Availability Management activities are considered to be proactive as opposed to reactive?
1. Risk assessment
2. Testing of resilience mechanisms
3. Monitoring of component availability

A) 2 and 3 only
B) All of the above
C) 1 and 3 only
D) 1 and 2 only

Solutions: