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EXIN ITIL Foundation Sample Questions:

1. Where are the details of core and enhancing service provided?

A) The definitive media library.
B) The service portfolio.
C) The service catalogue.
D) The configuration management system.

2. Which stage of the service lifecycle includes the scope of service retirement and transfer of services between service providers?

A) Service operation.
B) Service transition
C) Service level management
D) Service Design.

3. Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?

A) Service asset and configuration management
B) Service level management
C) Change management
D) Incident management

4. What BEST describes the value of service design to the business?

A) It reduces total cost of ownership (TCO) of services
B) It supports the creation of a portfolio of quantified services
C) It improves the control of service assets and configurations
D) It provides quick and effective access to standard services

5. Which of the following statements BEST describes the aims of release and deployment management?

A) To build, test and deliver the capability to provide the services specified by service design
B) To ensure that each release package specified by service design consists of a set of related assets and service components
C) To ensure that all changes can be tracked, tested and verified if appropriate
D) To record and manage deviations, risks and issues related to the new or changed service

Solutions: