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Oracle Fusion CRM: Sales 2014 Implementation Essentials Sample Questions:
1. For an existing lead to be used in a sales campaign, what must it contain?
A) An Account
B) A Contact
C) An Opportunity
D) A Product
2. Select the correct sequence regarding Leads Life Cycle Management.
A) Lead Generation, lead Distribution, Load Qualification, lead Conversion, Lead Assessment
B) Lead Assessment, Lead Generation, Lead Qualification, Lead Distribution, Lead Conversion
C) Load Qualification, Lead Generation, Lead Distribution, Lead Assessment, Lead Conversion
D) Load Conversion. Lead Generation, Lead Qualification, Lead Assessment, load Distribution
E) Lead Generation, Lead Qualification, Lead Distribution, Lead Assessment, lead Conversion
3. Which three features are available for Outlook configuration in Application Composer?
A) Within Application Composer, you can customize layouts, configure data, and configure synchronization settings.
B) Within Application Composer, you can set up record-level event validations and configure installation settings.
C) A majority of Outlook customizations can be completed directly in Application Composer.
D) The Outlook customization that were completed before release 8 migrate to Application Composer automatically.
E) Application Composer for Outlook supports dynamic layouts.
4. Which two Customer Center Profile Options would be used to automatically assign Territories to Sales Accounts?
A) ZCA_SA_AUTO_ASSIGN_ON_CREATE D
B) None. Territories must be manually assigned to Sales Accounts.
C) MOO_AUTO_ASSIGN
D) ZCA_SA_TERRITORY_ASSIGNMENT D
E) ZCA_SA_AUTO_ASSIGN_ON_UPDATE
5. Your organization has two service lines across three continents: one for tech companies and another for oil and gas companies. The oil and gas service primarily supports two categories, each of which will require different technical knowledge.
Identify the three territory dimensions that need to be used for an optimal territory definition.
A) Account
B) Industry
C) Product
D) Customer Size
E) Geography
Solutions:
Question # 1 Answer: B | Question # 2 Answer: E | Question # 3 Answer: B,D,E | Question # 4 Answer: C | Question # 5 Answer: A,C,E |