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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which four types are used by incidents queues?

A) FIFO
B) LIFO
C) Round Robin (All)
D) Round Robin (Logged In)
E) Advanced Routing
F) Standard
G) Quick

2. Which six actions can have a null value?

A) Set Mailbox
B) Set Disposition
C) Set Agent
D) Set Category
E) Set Status
F) Set Product
G) Set Fields
H) Set Queue
I) Set Assigned
J) Set SLAs

3. Which three options are not supported in a Browser User Interface workspace?

A) Any site which does not want to be embedded insidean iframe will not be rendered.
B) Any site trying to navigate to a top-level page will not be rendered.
C) Theauthorization of Knowledge Foundation (Answer Workspace) in the Browser User Interface workspace is not supported.
D) The mixing of HTTP and HTTPS is not supported because i is a security violation.
E) The ability to view the visitor browser history in the Agent Browser User Interface is not supported.

4. Whichtwo statements are true about generic objects?

A) They are used when working with custom objects only.
B) They belong to a stand-alone class that is not derived from an RN object.
C) They require the type of data to be set dynamically.
D) They automatically consider apackage to consist of custom objects.
E) They can be used with standard objects.

5. Which three statements are true about Service Level Agreements?

A) They enable you to restrict the number of incidents raised by end users through various channels.
B) They enable you to set the reports that are visible to an agent.
C) They enable you torestrict what agents can view as part of navigation on the console.
D) They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.
E) They enable you to set a timeline for an agent to respond to an incident.
F) They enable you to specify the duration for which an incident can be kept in waiting status.

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