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Salesforce B2C-Solution-Architect Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified B2C Solution Architect |
| Exam Number: | B2C-Solution-Architect |
| Exam Format: | Multiple Choice, Scenario-based questions, Multiple Select |
| Certificate Validity Period: | Maintained via Salesforce Certification Maintenance Program (ongoing validity with periodic release exams) |
| Exam Duration: | 105 minutes |
| Exam Price: | $200 USD |
| Available Languages: | English |
| Related Certifications: | Salesforce Certified B2C Commerce Architect Salesforce Certified System Architect Salesforce Certified B2C Commerce Developer |
| Recommended Training: | Salesforce Trailhead B2C Commerce Learning Paths |
| Exam Registration: | Salesforce Certification Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored exam or test center (Kryterion) |
| Pre Condition: | Recommended: Salesforce Certified B2C Commerce Developer or equivalent hands-on experience with Salesforce B2C Commerce solutions and enterprise architecture design. |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/b2csolutionarchitect |
Salesforce B2C-Solution-Architect Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration Architecture | - Integration with Salesforce Customer 360 - Third-party system integration patterns - API-led integration strategies |
| Topic 2: B2C Commerce Architecture | - Scalability and performance considerations for B2C Commerce - Reference architecture and solution design principles - Headless and composable commerce patterns |
| Topic 3: Data and Customer Experience Architecture | - Customer identity and profile strategy - Personalization and segmentation architecture |
| Topic 4: Solution Governance and Best Practices | - Architecture review and governance frameworks - Deployment and release strategy |
| Topic 5: Order Management and Fulfillment | - Inventory and fulfillment orchestration - Order lifecycle design |
| Topic 6: Security and Compliance | - Authentication and authorization patterns - Data protection and privacy design |
Salesforce B2C-Solution-Architect Exam: Candidate Questions
Recommended: Salesforce Certified B2C Commerce Developer or equivalent hands-on experience with Salesforce B2C Commerce solutions and enterprise architecture design. Eligibility rules do change, so confirm the current requirements on the official page (official B2C-Solution-Architect exam page) before booking.
Yes:
Training gives knowledge direction; practice gives it proof. Follow courses with the 154 practice questions for the Salesforce Certified B2C Solution Architect to measure real progress.
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The Salesforce Certified B2C Solution Architect is Salesforce's certification exam for Salesforce Certified B2C Solution Architect, at the Expert level. It validates applied skills employers hire for — a credential worth the effort. Related credentials include Salesforce Certified B2C Commerce Developer, Salesforce Certified B2C Commerce Architect, Salesforce Certified System Architect.
The Salesforce Certified B2C Solution Architect blueprint covers 6 domains — including B2C Commerce Architecture, Data and Customer Experience Architecture, Integration Architecture. The weightings are your efficiency map: heavy domains first. Every subtopic appears in the outline above.
Through the vendor's official registration channels:
The Salesforce Certified B2C Solution Architect is delivered Online proctored exam or test center (Kryterion), so pick the arrangement that suits you when booking.
Yes — download the free Salesforce Certified B2C Solution Architect demo and judge the question quality before paying. Every purchase stays valid for 365 days with free updates throughout, renewable afterward at 50% off.
Salesforce Certified B2C Solution Architect Sample Questions:
Northern Trail Outfitters (NTO) wants incoming support cases to automatically be routed to the correct team based on customer purchases.
Which option should a Solution Architect configure to accomplish this7
- A. Apex trigger on a Case object
- B. Queues and Assignment rules
- C. Auto Response rules and Support Processes
- D. Auto-launched Flow with a Record Trigger
Correct Answer: B 🗳️
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Northern Trail Outfitters (NTO) wants to unify customer data with a single identity for each customer across their eCommerce sites and communities. Communities are treated as an identity provider (IDP) for commerce enabling self-service support for products via knowledge articles, crowd-sourced knowledge, and Chatter.
What data should be maintained within Experience Cloud as the primary system?
- A. Core profile data (name, email)
- B. Communication preferences
- C. Payment methods
- D. Shipping address
Correct Answer: A 🗳️
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A global merchant plans to use B2C Commerce, Service Cloud, and Marketing Cloud to support the shopper experience. They also plan on using Marketing Cloud Connect to integrate Service and Marketing Clouds and the Service Cloud Connector for B2C Commerce. The customers will receive SMS messages through Mobile Connect. One of the key requirements is to enable consent and profile management across the clouds.
Which two recommendations should a Solution Architect make as part of the solution?
Choose 2 answers
- A. Service Cloud profile data can be configured to sync to the Marketing Cloud profile center
- B. SMS opt-in will sync with Service Cloud when contact ID is the subscriber key in Marketing Cloud
- C. Profile changes in B2C Commerce will sync to Service Cloud when person accounts are used
- D. Shopper consent in B2C storefronts will sync to Service Cloud when person accounts are used
Correct Answer: B,C 🗳️
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A company plans to migrate their existing storefront to B2C Commerce as they face a number of performance and scalability issues. They use a custom-built marketing tool for customer engagement that is tightly coupled with the legacy storefront. s The storefront has roughly 200,000 subscribers in total, 10,000 visitors per day, and an average of 1,000 emails that are sent out every day. They expect a large number of subscribers to use their mobile devices to visit the storefront and place orders. f What recommendations should a Solution Architect make to re-architect this solution based on the specified requirements?
- A. Build the storefront using the Storefront Reference Architecture (SFRA) and adopt Marketing Cloud for customer engagement.
- B. Modify the frontend for the existing legacy storefront to be mobile responsive. Decouple the custom- built marketing tool so it is no longer tightly tied to the storefront.
- C. Build the storefront using B2C Commerce SiteGenesis architecture and adopt Pardot for customer engagement.
- D. Build the storefront using a headless commerce architecture and adopt Pardot for customer engagement.
Correct Answer: A 🗳️
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A merchant has a requirement to engage customers with a series of promotional messaging including a coupon offer generated in B2C Commerce. Reminder emails are sent to those customers who have not redeemed the coupon 10 and 2 days before its expiration.
Which three elements are required to support this scenario?
Choose 3 answers
- A. Marketing Cloud Connect for Service to Marketing Cloud
- B. 82C Commerce storefront
- C. B2C Commerce cartridge to call Marketing Cloud APIs
- D. Marketing Cloud Installed Package
- E. Service Cloud for support of coupons and redemption management
Correct Answer: B,C,D 🗳️
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