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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Discovery and Scoping | 18% | - Identify key stakeholders and user personas - Assess organizational readiness for digital transformation - Define scope and create solution design - Understand customer business objectives and challenges |
| Analytics and Monitoring | 13% | - Conduct user feedback collection and optimization - Configure Site.com analytics and reporting - Monitor site performance and user engagement - Implement error handling and logging |
| Solution Design and Business Logic | 28% | - Design data access and visibility rules - Design Experience Cloud site architecture (themes, templates, branding) - Set up and manage CMS content and files - Implement security model (profiles, permission sets, sharing rules) - Configure navigation, menus, and site structure - Configure Lightning Web Components for customizations |
| Change Management and Training | 13% | - Create training materials and end-user guides - Develop user adoption strategy and documentation - Define support processes and escalation paths - Plan and execute change management activities |
| Implementation and Integration | 28% | - Build and configure Experience Builder pages and components - Implement Einstein bots and chat functionality - Implement search functionality and content tagging - Configure SSO and authentication providers - Integrate external systems via APIs and connected apps - Configure email and notification templates |
Salesforce Certified Experience Cloud Consultant Sample Questions:
1. Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B?C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B?C business wants to enable self-registration on the portal so customers can create their own user accounts.
What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts In Salesforce?
A) A Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is By default a person account.
B) Use the standard self registration configuration under Experience Workspace and leave the default Account field empty.
C) Use the standard self-registration configuration under Experience Workspace that assigns users to a default business account, and then build a trigger on Account to create person accounts for each user.
D) Create a custom self-registration page and Apex handler that creates a person account for each user self- registering on the portal.
2. The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed.
What could be two reasons for this failure?
Choose 2 answers
A) Contact records have not been created.
B) User records are missing. Penal & Pep ore
C) The portal profile record has not been created.
D) The portal role record has not been created.
3. The system administrator at Cloud Kicks (CK) has deactivated their Experience Cloud site to do some maintenance and cleanup.
How should the administrator ensure that CK custorners do NOTreceive a welcome email when the site is once again active?
A) Use Data Loader to remove all members' email addresses.
B) Disable the Send welcome email checkbox for the site.
C) Use the new Service Not Available (SNA) feature.
D) Remove all profiles fromthe site's membership and add them again after the site is activated.
4. The Experience Cloud site manager of Cloud Kicks has enabled reputation for its community members, Asper the recommendation given by the Experience Cloud consultant, a decision was made to use the out of the box features.
Which two things happen automatically when the site manager enables automation? Choose 2 answers
A) Inactive and active members are assigned default reputation points.
B) Customer portal members gain theability to provide badges to other members.
C) Default point system and set of reputation levelsbecome available.
D) Chatter influence is removed from the Contribution section on the Profile page.
5. Ursa Major Solar would like its Experience Cloud site's guest users to benefit from the suggestions that come from autocomplete on search terms.
How should the administrator configure this?
A) In the Search component property editor, open the Autocomplete section and click desired objects to appear in autocomplete. Select "publicly available".
B) In Salesforce Setup, type "support settings" in the quickfind box. Under the Autocomplete header, select the objects to appear in autocomplete for guest users.
C) In the Hero component property editor, open the Search Results section and click desired objects to appear in autocomplete. Select "publicly available".
D) Use the Developer Console to add code to allow for autocomplete functionality.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,D | Question # 3 Answer: B | Question # 4 Answer: A,C | Question # 5 Answer: A |




