Salesforce Email Essentials (EEB101) : EEB101

  • Exam Code: EEB101
  • Exam Name: Salesforce Email Essentials (EEB101) Exam
  • Updated: Oct 01, 2026
  • Q & A: 290 Questions and Answers

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Salesforce EEB101 Exam Syllabus Topics:

SectionObjectives
Content Creation- Content Builder usage
  • 1. Dynamic content and AMPscript basics
    • 2. Email creation and templates
      • 3. Content blocks and personalization
        Data Management- Data structures
        • 1. Subscriber data import methods
          • 2. Segmentation and filtering
            • 3. Lists vs Data Extensions
              Email Marketing Fundamentals- Email marketing concepts
              • 1. Subscriber management
                • 2. Opt-in / opt-out mechanisms
                  • 3. Deliverability basics
                    Email Sending & Automation- Send processes
                    • 1. Send definitions and classification
                      • 2. Triggered emails
                        • 3. A/B testing
                          - Automation tools
                          • 1. Data and file activities
                            • 2. Automation Studio overview
                              • 3. Journey Builder basics
                                Tracking & Reporting- Performance analysis
                                • 1. Open/click tracking
                                  • 2. Reporting tools
                                    • 3. Bounce and unsubscribe metrics

                                      Salesforce Email Essentials (EEB101) Sample Questions:

                                      Question #1

                                      What can be used to join two data extensions to segment via Drag and Drop Segmentation?

                                      • A. Send Relationship
                                      • B. Data Relationship
                                      • C. Subscriber Key
                                      • D. Subscriber ID
                                      Reveal Solution  Discussion  0

                                      Correct Answer: C  🗳️

                                      Question #2

                                      What are some best practices for improving email delivery? (Choose 2)

                                      • A. Make sure you are communicating in frequency subscriber expects.
                                      • B. Walled Content
                                      • C. Don't buy email lists
                                      • D. Authenticate email to avoid bulk folder delivery
                                      Reveal Solution  Discussion  0

                                      Correct Answer: A,D  🗳️

                                      Question #3

                                      Northern Train Outfitters wants to grow its email subscriber list. Which best practice can the company use to increase the number of subscribers? (Choose 2)

                                      • A. Offer email opt-in when customers create an account
                                      • B. Capture email addresses through the use of browser cookies
                                      • C. Use incentives such as a discount or free shipping to encourage opt-in
                                      • D. Send emails to a purchased list with a request to opt-in
                                      Reveal Solution  Discussion  0

                                      Correct Answer: A,C  🗳️

                                      Question #4

                                      A marketer uses Email Approvals. In which send process must an email have an "Approved" status prior to send? (Choose 3)

                                      • A. A/B Tests
                                      • B. Test Sends
                                      • C. Scheduled Sends
                                      • D. Triggered Sends
                                      • E. Send Previews
                                      Reveal Solution  Discussion  0

                                      Correct Answer: A,C,D  🗳️

                                      Question #5

                                      The IT department at Northern Trail Outfitters would like to receive email notifications once an automation has completed. How should the automation be configured?

                                      • A. Navigate to the Automation's Activity tab and enter a comma delimited list of IT staff in the Run Completion field.
                                      • B. Select and configure the Automation Studio Completion report from the Reports Catalog within the Reports application.
                                      • C. Select the IT users from the Notification Settings panel on the Overview page in Automation Studio.
                                      • D. Add a Send Email Activity to the end of the Automation workflow and configure it to send to a Subscriber list of IT staff.
                                      Reveal Solution  Discussion  0

                                      Correct Answer: D  🗳️

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