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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Processes | - Service Order Processing
|
| Integration and Communication | - Integration Scenarios
|
| Reporting and Analytics | - Service Reporting
|
| Master Data and Configuration | - System Configuration
|
| SAP Service Cloud Fundamentals | - Service Cloud Overview
|
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
From where can you consume spare parts in SAP ERP for use in a SAP Cloud for Customer work ticket integration scenario? Note: There are 2 correct answers to this question.
- A. Stock depot
- B. Stock consignment
- C. Special stock
- D. Stock plant
What can you use to hide a single value of multiple value field?
- A. Code lists restrictions
- B. Personalization
- C. Access rights
- D. Key user tool (KUT)
Which of the following involved parties are supported by default for the installed base and installed base items? Note: There are 3 correct answers to this questions
- A. Responsible employee
- B. Territory Manager
- C. Service engineer
- D. Service technician team
- E. Customer
To which objects can you add a registered product? Note: There are 2 correct answers to this question.
- A. Installed base
- B. Sales Order
- C. Visit
- D. Service ticket
A user is assigned two work centers that contain the same view. In the first work center, the user has read only access. Which access rights does the user get for this view in both work center?
- A. Unrestricted read access and restricted write access
- B. Restricted read and write access
- C. Restricted read access and unrestricted write access
- D. Unrestricted read and write access
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