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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. Network Operations receives an engineer assigned with an average competence level of 3,
but requires one with at LEAST level 4 average. How should the Operations Manager react?

A) Accept the engineer and sends him to a classroom trainings to up skill to Level 4.
B) Refuse to accept the employee and hire a level 4 skilled engineer from the external market.
C) Refuse to take the employee and insist on getting an engineer with level 4.
D) Accepts the engineer and agrees with him on a competence development path to up skill within the Operational Delivery to level 4.

2. You are supporting the HWS set-up for a MV Outsourcing delivery. Which statements covers the MOST critical requirements for successful delivery?

A) Contract with the HWS providers and clear implementation plan to ensure HW swaps are on time.
B) Clearly defined SOR with all relevant parties and SLA's aligned to the Outsourcing contract.
C) Clearly defined SOR with customer written into the contract.
D) Clearly defined SLA's and SOR with achievable MTBF KPI commitments.

3. Which of the following options contains the basic steps of the Contract Change Management process?

A) 1. Open Change Request 2. Reject/Approve Change Request.
B) 1. Analyze change 2. Implement change 3. Close change.
C) 1. Analyze Change Request 2. Reject/Approve Change Request.
D) 1. Initiate change 2. Analyze change 3. Implement & Monitor change 4. Close change.

4. Why is the Project Governance important for operations management?

A) Project Governance is setting up a defined communication and SoR structure between the operations management and the CT team. It guarantees the interaction between these parties of a project on a regular basis.
B) Project Governance is setting up a defined communication and SoR structure between the customer and the CT team. It guarantees the interaction between these parties of a project on a regular basis and the results can influence operations.
C) Project Governance is setting up a defined communication and SoR structure with all operations internal entities (e.g. CARE, NI). It guarantees the interaction of all internal entities of a project on a regular basis.
D) Project Governance is setting up a defined communication and SoR structure with all relevant stakeholders (e.g. customer, CT Team, Operations Team, Care Team etc.) on management level covering business and operational aspects of the project. It guarantees the interaction of all stakeholders of a project on a regular basis.

5. Why does NwOps have SLA's and which process is the MOST fundamental to achieving this?

A) SLA's are necessary to define the service quality targets and Performance Management is the key process to achieve the targets.
B) Contractually we need metrics to measure performance quality; Fault Management is the critical process that supports achieving them.
C) SLA's defines the quality of the (G)NOC services provided by NSN, The key process that MOST affects SLA's is OSS Administration
D) SLA's define the E2E service quality, Configuration Management is the key process to achieve the target.

Solutions: