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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are the correct capacities for Avaya IP Office Contact Center? (Select two.)

A) Up to 100 ActiveVoiceAgents with IP Office Server Edition
B) Up to 250 Active Voice Agents with IP Office Server Edition
C) Up to 1,000 Active Multichannel Agents with IP500v2
D) Up to 30 Active Multichannel Agents with IP500v2

2. Identify the supervisor capacities for Avaya Contact Center Select with IP500V2-

A) 30
B) 100
C) 50

3. If a customer answers yes To the question: 'Would you like to deploy an outbound contact center solution behind an existing PBXvia PRI or SIP trunks?" Which solution should you guide them toward?

A) Avaya Outbound contact Express
B) Avaya Contact center Select
C) Avaya IP Office Contact Center

4. If a customer answers yes to the question: "Is your primary contact center need voice communications, with multichannel capabilities desirable?" Which solution should you guide them toward?

A) Avaya Outbound Contact Express
B) Avaya Contact Center select
C) Avaya IP Office Contact Center

5. DRAG DROP
Match the objection statement on the left to the objection type on the right. (Click and drag the objection type on the right to the corresponding objection statement on the left.)

Solutions: