One of the most authoritative exams in the field, the ServiceNow Certified System Administrator rewards the prepared. ValidVCE prepares you with 60 practice questions for the PR000370 exam, verified answers included in 2026.
ServiceNow PR000370 Exam Overview:
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified System Administrator Exam |
| Exam Number: | PR000370 |
| Available Languages: | Japanese, English, Simplified Chinese |
| Real Exam Qty: | 60 |
| Related Certifications: | Certified Implementation Specialist (CIS) Certified Application Developer (CAD) |
| Exam Price: | $210–$300 USD (varies by region/training bundle) |
| Exam Duration: | 90 minutes |
| Passing Score: | Not publicly disclosed (predetermined cut score) |
| Exam Format: | Multiple Select (Multiple Answers), Multiple Choice (Single Answer) |
| Certificate Validity Period: | No fixed expiration; requires annual delta exams & CMP fee to maintain |
| Recommended Training: | Certified System Administrator Learning Path ServiceNow Fundamentals (On-Demand) |
| Exam Registration: | ServiceNow Learning Portal Pearson VUE / Webassessor Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored (Pearson OnVUE) or in-person at authorized test centers |
| Pre Condition: | No mandatory prerequisites; completion of ServiceNow Fundamentals recommended |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-system-administrator-mainline-exam-blueprint?id=kb_article_view&sysparm_article=KB0011554 |
ServiceNow PR000370 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Security & Access Control | 15% | - Users, groups, roles, and departments - Access Control Lists (ACLs) and security rules |
| Instance Configuration | 15% | - Branding, themes, and system settings - System properties, plugins, and update sets |
| Database Management | 15% | - Tables, fields, relationships, and data schema - Extending tables, database views, and indexes |
| ITSM Core Applications | 20% | - SLAs, CMDB, and Knowledge Management - Incident, Problem, Change, and Configuration Management |
| User Interface & Navigation | 15% | - Global search, modules, and application menus - Platform navigation, lists, forms, filters, and views |
| Self-Service & Automation | 20% | - Service Catalog, record producers, and request fulfillment - Flow Designer, notifications, and approvals |
PR000370 Exam — Your Questions
Yes — download the free ServiceNow Certified System Administrator demo and inspect the material before buying. Purchases include the right of free updating for 365 days, with latest versions emailed promptly upon release; renew afterward at 50% off.
$210–$300 USD (varies by region/training bundle) per attempt, Not publicly disclosed (predetermined cut score) to pass. For busy professionals, one prepared attempt beats two rushed ones — work through the 60 practice questions for the PR000370 exam at ValidVCE first.
The ServiceNow Certified System Administrator blueprint covers 6 domains — including ITSM Core Applications (20%), Database Management (15%), User Interface & Navigation (15%). Budget your limited hours by weighting; the complete outline above lists every subtopic.
Through the vendor's official registration channels:
The ServiceNow Certified System Administrator is delivered Online proctored (Pearson OnVUE) or in-person at authorized test centers — pick the arrangement that fits your calendar when booking.
The ServiceNow Certified System Administrator is ServiceNow's certification exam for Certified System Administrator (CSA), at the Associate level. It's among the most authoritative credentials in the field — for those aiming at ServiceNow careers, it's the first step. Related credentials include Certified Application Developer (CAD), Certified Implementation Specialist (CIS).
Files arrive by automatic email within a minute of payment — unlimited devices, and 24/7 customer assisting if nothing shows up within 2 hours (check spam). Need an invoice? Email us your company name for a custom invoice made to your demand. If you fail the corresponding PR000370 exam within 60 days of purchase, we process a full refund within 7 days — send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. Alternatively, exchange for two equal-value products free.
No mandatory prerequisites; completion of ServiceNow Fundamentals recommended Vendors update eligibility rules over time, so verify the current requirements on the official page (official PR000370 exam page) before registering.
Yes:
Official training teaches; practice proves. After any course, review with the 60 practice questions for the ServiceNow Certified System Administrator — answers expert-verified.
90 minutes for 60 questions. Time-pressed candidates should rehearse the clock: short timed sets on busy days, full simulations on free ones.
ServiceNow Certified System Administrator Sample Questions:
A knowledge article must be which of the following states to display to a user?
- A. Drafted
- B. Published
- C. Retired
- D. Reviewed
Correct Answer: B 🗳️
When working on a form, what is the difference between Insert and Update operations?
- A. Insert saves changes and remains on the form, Update saves changes and exits the form
- B. Insert creates a new record and Update saves changes, both exit the form
- C. Insert creates a new record and Update saves changes, both remain on the form
- D. Insert saves changes and exits the form, Update saves changes and remains on the form
Correct Answer: A 🗳️
What is a Dictionary Override?
- A. A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update
- B. A Dictionary Override is a task within a workflow that requests an action before the workflow can continue
- C. A Dictionary Override sets field properties in extended tables
- D. A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services
Correct Answer: C 🗳️
The baseline Service Catalog homepage contains links to which of the following components?
- A. Order Guides, Item Variables, and Workflows
- B. Record Producers, Order Guides, and Item Variables
- C. Order Guides, Catalog Items, and Workflows
- D. Record Producers, Order Guides, and Catalog Items
Correct Answer: D 🗳️
Which would NOT appear in the History section of the Application Navigator?
- A. Records
- B. Forms
- C. UI Pages
- D. Lists
Correct Answer: C 🗳️
Angela 
Dana 
Harriet 
Alexander 
Hardy 
Adelaide 
Ernest 
Annabelle 
Julie 
