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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. All of these statements correctly describe the role of voice gateways in Cisco Unified Contact Center Enterprise deployments except which one?

A) Cisco voice gateways can communicate with Cisco Unified Communications Manager using SIP, H.323, or MGCP.
B) When calls arrive from the PSTN to Cisco H.323 gateways and are sent to Cisco Unified IP IVR for prompt and collect treatment, MTP resources must be allocated in deployments.
C) When a voice gateway uses multiple protocols (SIP, H.323), each protocol requires its own dedicated DSP resources.
D) Cisco voice gateways can be used to help integrate traditional ACDs into a Cisco Unified Contact Center Enterprise environment by implementing TDM connections between gateways and ACDs.

2. During a normal call flow in the Cisco Unified Contact Center Enterprise solution, how long is the voice gateway port engaged?

A) from the call arrival to the point that the agent answers
B) from the call arrival to the point that the agent is ready
C) from the transfer to IVR to the point that the agent hangs up
D) from the call arrival to the point that the agent hangs up

3. Which database table is likely to be the largest in a deployment of the Cisco Unified Contact Center Enterprise deployment with the Outbound Option?

A) Dialer_Detail Table
B) Campaign Table
C) Master_Script Table
D) Bucket_Intervals Table
E) Peripheral_Monitor Table

4. In the Cisco Unified Contact Center Enterprise 8.0(x) system, if an agent requires more than five skills, what is the impact to the Peripheral Gateway?

A) None, agents can only have five skills defined.
B) As skills are added to agents, the total number of agents supported on the PG is decreased to a maximum of 20 skills per agent with 1000 total agents.
C) As skills are added to agents, the total number of agents supported on the PG is decreased to a maximum of 50 skills per agent with 484 total agents.
D) None, agents can have an unlimited number of skills defined.

5. In the Cisco Unified Contact Center Enterprise 8.0(x) solution, both WebView and Cisco Unified Intelligence Center are provided as reporting tools. Which statement is untrue?

A) WebView 8.0(x) supports up to 25 concurrent reporting users.
B) WebView 8.0(x) can be deployed in a cluster of up to eight servers that share report templates.
C) Cisco Unified Intelligence Center 8.0(x) supports up to 200 concurrent reporting users.
D) Cisco Unified Intelligence Center 8.0(x) uses Informix to store its local database of report templates.

Solutions: