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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. Which statement is true about groupshift?

A) It can be toward caution or toward risk.
B) It is not a real-world phenomenon.
C) It cannot be toward greater risk.
D) It is a side-stepping technique.

2. When is organizational culture a liability?

A) When a strong organizational culture limits diversity within the organization.
B) When the culture includes shared values on organizational goals.
C) When the organizational culture reduces ambiguity for employees.
D) When core values are shared by different departments within the organization.

3. A company switched from assembly lines to self-managed work teams. What can team members do to improve the synergy and success of their teams?

A) Change work group roles at random
B) Exercise collective control over the pace of work
C) Assign individual roles rather than mutual team roles
D) Share information but not engage in collective performance goals

4. Three employees meet face-to-face to identify a problem and resolve it through open discussion. Which type of conflict resolution technique is this?

A) Devil's advocate
B) Problem solving
C) Compromising
D) Smoothing

5. Management is considering a change in one plant and plans to organize employees into teams. Management wants the teams to review processes, apply critical thinking, and take full responsibility for outcomes. Which type of team should they organize?

A) Self-managed teams
B) Virtual teams
C) Production teams
D) Problem-solving teams

Solutions: