SAP P_CRMSRV_70 : SAP Certified Application Professional - Service with SAP CRM 7.0

  • Exam Code: P_CRMSRV_70
  • Exam Name: SAP Certified Application Professional - Service with SAP CRM 7.0
  • Updated: Aug 25, 2026
  • Q & A: 100 Questions and Answers

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SAP P_CRMSRV_70 Exam Syllabus Topics:

SectionObjectives
Topic 1: Customizing and Configuration- CRM customizing framework
  • 1. Workflow and rule setup
    • 2. Business role configuration
      Topic 2: SAP CRM Service Fundamentals- Service module architecture and integration
      • 1. Integration with ERP and external systems
        • 2. CRM Service components overview
          Topic 3: Service Request and Case Management- Service request processing
          • 1. Case creation and lifecycle
            • 2. Routing and escalation
              Topic 4: Service Contracts and Agreements- Contract setup and lifecycle
              • 1. Pricing and billing integration
                • 2. Service level agreements (SLA)
                  Topic 5: Interaction Center (IC WebClient)- Agent desktop and interaction handling
                  • 1. UI configuration and navigation
                    • 2. Customer interaction processing
                      Topic 6: Installed Base and Product Management- Installed base configuration
                      • 1. Product registration and tracking
                        • 2. Equipment and warranty management

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