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Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our 1Z0-325 exam dumps will include the following topics:
- Application Appearance
- Site Configuration Admin
- Answer Management
- RightNow Analytics
- Customer Portal
- Staff Management
- Chat & Co-Browse
- Feedback/Surveys
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Oracle 1z0-325 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Incident and Service Management | - Incident Lifecycle Management - Workflow and Business Rules |
| Customer Portal and Experience Interface | - Customer Portal Configuration - Self-Service and Knowledge Base Setup |
| Integration and Advanced Features | - Advanced Configuration Options - Integration with External Systems |
| Knowledge Management and Content Delivery | - Content Publishing and Maintenance - Knowledge Base Configuration |
| Configuration and Administration | - Configuration Settings and Customization - User Roles and Security Management |
| Reporting and Analytics | - Standard Reports and Dashboards - Data Analysis and Metrics |
| Oracle RightNow Cloud Service Fundamentals | - Platform Overview and Architecture - Core Components and Navigation |
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