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Oracle 1z0-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?

A) Because the system default is 15 minutes, it cannot be changed.
B) You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
C) You can change the default value to 60 minutes by using Site Configuration > Session Timeout.
D) You can change the default value to 60 minutes by using File > Options > Session Expiration.

2. Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?

A) f2, f5, f3, f1, f4
B) f1, f2, f5, f3, f4
C) f1, f2, f4, f3, f5
D) f2, f5, f1, f3, f4
E) f5, f2, f3, f4, f1

3. A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A) Leave both the chat and email fields limit as blank.
B) Enter the value "Unlimited" in the chat and email fields.
C) Enter zero as the initial value for both fields.
D) Use the default values.

4. Which Oracle Service Cloud capability can assign chats based on language and product skills?

A) Syndicated chat
B) Engagement engine
C) Business rules
D) Advanced routing

5. Which two statements are true about generic objects?

A) They are used when working with custom objects only.
B) They belong to a stand-alone class that is not derived from an RN object.
C) They require the type of data to be set dynamically.
D) They automatically consider a package to consist of custom objects.
E) They can be used with standard objects.

Solutions: