24/7 customer assisting
In case you may encounter some problems of downloading or purchasing, we offer 24/7 customer assisting to support you. Please feel free to contact us if you have any questions.
About our valid 1z0-981 vce dumps
Our 1z0-981 vce files contain the latest Oracle 1z0-981 vce dumps with detailed answers and explanations, which written by our professional trainers and experts. And we check the updating of 1z0-981 pdf vce everyday to make sure the accuracy of our questions. There are demo of 1z0-981 free vce for you download in our exam page. One week preparation prior to attend exam is highly recommended.
Online test engine
Online test engine brings users a new experience that you can feel the atmosphere of 1z0-981 valid test. It enables interactive learning that makes exam preparation process smooth and can support Windows/Mac/Android/iOS operating systems, which allow you to practice valid Oracle 1z0-981 dumps and review your 1z0-981 vce files at any electronic equipment. It has no limitation of the number you installed. So you can prepare your 1z0-981 valid test without limit of time and location. Online version perfectly suit to IT workers.
No Help, Full Refund
We guarantee you high pass rate, but if you failed the exam with our 1z0-981 - Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials valid vce, you can choose to wait the updating or free change to other dumps if you have other test. If you want to full refund, please within 7 days after exam transcripts come out, and then scanning the transcripts, add it to the emails as attachments and sent to us. After confirmation, we will refund immediately.
Our website is a worldwide dumps leader that offers free valid Oracle 1z0-981 dumps for certification tests, especially for Oracle test. We focus on the study of 1z0-981 valid test for many years and enjoy a high reputation in IT field by latest 1z0-981 valid vce, updated information and, most importantly, 1z0-981 vce dumps with detailed answers and explanations. Our 1z0-981 vce files contain everything you need to pass 1z0-981 valid test smoothly. We always adhere to the principle that provides our customers best quality vce dumps with most comprehensive service. This is the reason why most people prefer to choose our 1z0-981 vce dumps as their best preparation materials.
After purchase, Instant Download: Upon successful payment, Our systems will automatically send the product you have purchased to your mailbox by email. (If not received within 12 hours, please contact us. Note: don't forget to check your spam.)
One-year free updating
If you bought 1z0-981 (Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials) vce dumps from our website, you can enjoy the right of free update your dumps one-year. Once there are latest version of valid 1z0-981 dumps released, our system will send it to your email immediately. You just need to check your email.
Oracle 1z0-981 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Automation and Process Models | 15% | - Business rules and workflows - Custom Process Models (CPM) - Agent guidance and assistance tools |
| Oracle Cross-Channel Contact Center Cloud Overview | 15% | - Architecture and core components - Service Console and Agent Desktop |
| Core Business Objects and Customization | 20% | - Variables, standard text, and templates - Custom objects, fields, and workspaces - Incidents, contacts, and organizations |
| Reporting, Analytics, and Integration | 15% | - Connect SOAP and REST web services - Desktop and third-party integrations - Creating and customizing reports |
| Knowledge Advanced and Chat Integration | 15% | - Chat and co-browse setup - Engagement Cloud integration - Knowledge base configuration |
| Initial Setup and Configuration | 20% | - User administration and profiles - Queues, routing, and assignment rules - Global settings and message bases |
Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:
The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?
- A. Because the system default is 15 minutes, it cannot be changed.
- B. You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
- C. You can change the default value to 60 minutes by using Site Configuration > Session Timeout.
- D. You can change the default value to 60 minutes by using File > Options > Session Expiration.
Correct Answer: B 🗳️
Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?
- A. f2, f5, f3, f1, f4
- B. f1, f2, f5, f3, f4
- C. f1, f2, f4, f3, f5
- D. f2, f5, f1, f3, f4
- E. f5, f2, f3, f4, f1
Correct Answer: A 🗳️
A client requires you to set up chat and email as unlimited for an SLA. What must you do?
- A. Leave both the chat and email fields limit as blank.
- B. Enter the value "Unlimited" in the chat and email fields.
- C. Enter zero as the initial value for both fields.
- D. Use the default values.
Correct Answer: C 🗳️
Which Oracle Service Cloud capability can assign chats based on language and product skills?
- A. Syndicated chat
- B. Engagement engine
- C. Business rules
- D. Advanced routing
Correct Answer: D 🗳️
Which two statements are true about generic objects?
- A. They are used when working with custom objects only.
- B. They belong to a stand-alone class that is not derived from an RN object.
- C. They require the type of data to be set dynamically.
- D. They automatically consider a package to consist of custom objects.
- E. They can be used with standard objects.
Correct Answer: D,E 🗳️
1249 Customer Reviews
