Cisco 820-421 : Applying Cisco Specialized Business Value Analysis

  • Exam Code: 820-421
  • Exam Name: Applying Cisco Specialized Business Value Analysis
  • Updated: Jun 01, 2026
  • Q & A: 60 Questions and Answers

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Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. What is a gap analysis used to identify?

A) The year-to-date over-run in a customer's IT actual spending vs. budget
B) The number of connections that can be supported with the existing wireless infrastructure
C) A customer network's capacity difference vs. the highest possible with advanced technology
D) Capabilities which the customer does not have today, but needs to fulfill business goals


2. How can business capability increments lend structure to work packages and reduce risk?

A) By providing clarity on several aspects of activities required as part of the implementation
B) By decomposing activities into a consistent number of tasks, with the smallest scope
C) By generally describing stretch goals for individuals
D) By communicating how IT features enable process improvement


3. You are conducting a project jointly with the customer IT manager for a Customer Division Executive. Which statement is true about presenting recommendations to an Executive?

A) Recommendations involving process changes should be presented by the IT manager or another internal employee
B) Present only the ideas which require the IT manager to seek new budgets / funding
C) Present ideas which are aligned to the customer's strategy and are realistic to implement
D) For all recommendations, include a request of funding to conduct a deeper analysis of benefits


4. Who is responsible for ensuring that the right people are assigned to assess results in an infrastructure rollout?

A) Customer lead architect for the solution
B) Cisco / Channel Partner Account Manager
C) Customer purchasing analyst
D) Customer business or IT executive sponsor


5. What should you do in identifying solutions that fulfill the capability needs of the customer?

A) Include only those offerings which the customer has requested information on in the past.
B) First, identify the relevant Cisco architectures and potential solutions. Next, move on to features.
C) First, look at the features available and then identify whether these exist in an available solution.
D) Place the most attention on new ideas or needs which have recently come up in project brainstorming sessions.


Solutions:

Question # 1
Answer: D
Question # 2
Answer: A
Question # 3
Answer: C
Question # 4
Answer: D
Question # 5
Answer: B

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