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IBM C2090-045 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Development Processes | - Application Development Lifecycle
|
| Information Management Front End Tools | - Query and Reporting Tools
|
| Database Connectivity and Integration | - JDBC and Data Access
|
| Performance and Troubleshooting | - Problem Determination
|
IBM Information Management Front End Tools and Processes Sample Questions:
A customer has requested a full upgrade plan for their entire IBM application portfolio.
They are advised that this is beyond the scope of a PMR. How should the FrontEnd engineer proceed?
- A. contact the Country On-Site services team advising of the opportunity
- B. close the PMR adding NCDNS in the header to indicate non-problem PMR
- C. raise a new PMR for each application and environment and requeue appropriately
- D. open an Enhancement Request for each product in the portfolio
Correct Answer: D 🗳️
When working on a OneTeam PMR, how does a FrontEnd engineer show that they have primary responsibility for the PMR from the beginning to the end?
- A. Write their name in the PMR text and explain that they are responsible for this PMR.
- B. Taking Ownership and marking this in the Keyword 1 field of the PMR.
- C. Enter their name in the Resolver field of the PMR and demonstrate responsibility for resolution.
- D. Taking Ownership and marking this in the Owner field of the PMR.
Correct Answer: C 🗳️
What is the OneTeam transfer criteria for PMRs based upon?
- A. sales requirements and metrics
- B. customer feedback and PMR volumes
- C. service objectives and GTS targets
- D. international research and management estimation
Correct Answer: C 🗳️
Explanation: Only visible for ValidVCE members. You can sign-up / login (it's free).
Which guidelines must be followed when a FrontEnd engineer transfers a PMR to the BackEnd?
- A. guidelines onw3.ibm.com/oneteam
- B. OneTeam guidelines
- C. guidelines on Product Support page
- D. FastPath guidelines
Correct Answer: D 🗳️
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