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IBM Enterprise Storage Technical Support Sample Questions:

1. A customer wants to order a full rack XIV system. The customer is on the 5thfloor of the building and the elevator cannot handle the weight of a fully loaded XIV.
What is needed to deliver the system to the customer?

A) Place the order with only 6 modules then perform a MES upgrade.
B) Place the order with height and weight reduction delivery.
C) Place the order, then have the installer take apart and reassemble the XIV.
D) Place the order with just 1 TB drives.

2. Which function within the storage hardware does this customer require?

A) Hardware Assisted Locking
B) Pluggable Storage Architecture
C) Hardware Accelerated Move
D) vStorage APIs for Storage Awareness

3. A customer is considering the Cisco MDS 9148 and the IBM SAN48B-5 SAN switches. What are two key advantages for the IBM SAN48B-5 switch? (Choose two.)

A) Pay as you grow from 16 to 48 ports
B) 1U of rack space
C) 10Gbps port support
D) 16Gbps port support
E) 1Gbps port support

4. What is the next step for a failed installation of an IBM TS4500 where there have been I/O errors that prevent placing the library into production even after replacement of multiple parts and verification of configuration definitions?

A) Escalate the issue through the compliant process (critsit) and explain this process and next steps to the customer.
B) Facilitate a meeting with IBM and customer executives to discuss available options to resolve the situation.
C) Conduct a workshopwith customer system administrators and IBM technical fieldsupport representatives to jointly resolve the problem.
D) Perform an in-depth problem analysis and follow up with appropriate actions to resolve the issue.

5. A customer is interested in controlling the rapid growth of its database environment while providing the highest performance and lowest latency.
Which solution satisfies the customer's requirements and provides the best TotalCost of Ownership?

A) XIV Gen3 with SSD
B) DS8870
C) IBM FlashSystem V840
D) IBM FlashSystem 840

Solutions: