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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Order Management | 26% | - Service Order Scheduling and Planning - Service Order Status Management - Service Order Assignment and Routing - Service Order Creation and Processing |
| Service Reporting and Analytics | 16% | - Reports and Dashboards - Custom Report Generation - Service Performance Metrics - KPI Monitoring and Analysis |
| Configuration and Integration | 16% | - Integration with SAP ERP and CRM - Third-Party System Integration - SAP FSM System Configuration - API and Web Services |
| Resource Management | 22% | - Workforce Planning and Forecasting - Technician Management - Travel and Route Optimization - Skill-Based Matching |
| Mobile Application | 20% | - Mobile Checkout and Time Tracking - Real-Time Communication - Field Service Mobile App Features - Offline Capabilities |
SAP Certified - SAP Field Service Management Sample Questions:
1. A job requiring multiple technicians can be planned/assigned by using the features 'Supporting Technician', 'Teams', or 'Crews'. True or false?
Choose the correct answer.
A) True
B) False
2. Which of the following are examples of when business rules can be used?
There are three correct answers.
A) Sending notifications
B) Assigning a workflow to an activity
C) Attaching smartforms to activities
D) Customizing screen configurations
3. How does SAP facilitate the cloud transition according to the RISE with SAP transformation journey?
Choose the correct answer.
A) Through a structured customer service protocol
B) Providing financial incentives
C) Offering continuous user training
D) By offering marketing insights
E) By considering unique business requirements
4. How do validated partners qualify for expert status?
There are three correct answers.
A) By completing RISE projects with significant innovation
B) By exceeding standard marketing metrics
C) By achieving an ACV over EUR 550,000 in the last 24 months
D) By maintaining over 80% Clean Core Quality Gates accepted
5. How does the RISE with SAP Methodology Dashboard contribute to maintaining a clean core?
There are two correct answers.
A) By providing real-time customer feedback
B) By ensuring code noncompliance is addressed
C) By boosting marketing efforts
D) By offering upgrade preparation insights
E) By aligning organizational strategies
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,B,C | Question # 3 Answer: E | Question # 4 Answer: A,C,D | Question # 5 Answer: B,D |
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