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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configuration and Integration | 16% | - API and Web Services - Third-Party System Integration - Integration with SAP ERP and CRM - SAP FSM System Configuration |
| Mobile Application | 20% | - Offline Capabilities - Mobile Checkout and Time Tracking - Field Service Mobile App Features - Real-Time Communication |
| Service Reporting and Analytics | 16% | - Service Performance Metrics - KPI Monitoring and Analysis - Custom Report Generation - Reports and Dashboards |
| Service Order Management | 26% | - Service Order Status Management - Service Order Scheduling and Planning - Service Order Assignment and Routing - Service Order Creation and Processing |
| Resource Management | 22% | - Workforce Planning and Forecasting - Travel and Route Optimization - Skill-Based Matching - Technician Management |
SAP Certified - SAP Field Service Management Sample Questions:
What are the names for the possible customer interactions and dialog options?
There are two correct answers.
- A. Moments
- B. Business Processes
- C. Moment sets
- D. Chat assistants
Who provides strategic advice under the RISE with SAP Methodology?
Choose the correct answer.
- A. Marketing specialists
- B. Customer support representatives
- C. SAP Community Members
- D. SAP Expert Team
The Field Service Management Cloud and mobile apps have no limitations in terms of overall database size (data and attachments) and the amounts of records in tables/DTOs.
Choose the correct answer.
- A. True
- B. False
What dimension of an ERP system comprises sequences of actions arranged in an end-to-end flow?
Choose the correct answer.
- A. Processes
- B. Operations
- C. Data
- D. Integrations
- E. Extensions
Customer use self-service through the portal and the chat assistant.
Choose the correct answer.
- A. True
- B. False
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